Sales Broker - Personal Insurance

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown Canada has an exciting opportunity available for a Personal Lines Sales Broker supporting our Markham team!

WHAT YOU’LL DO :

Manage phone queue metrics with your team to ensure optimal availability for members.

Manage pipeline and quote metrics using CRM software.

New business leads to be contacted within service level standards.

Follow-up phone calls on warm web leads.

Provide exceptional customer experience on the phone and through email.

Prepare quotes for new business using ARS, Applied Rating Services, or company portals.

Provide insurance consultation by recommending appropriate insurance coverage.

Partner with Highcourt Partners Client Service Advisors when troubleshooting files.

Embrace Highcourt Partners workflows and KPIs.

Keeping current on carrier underwriting, marketplace trends and continuous education.

Participate in on-site marketing events.

WHAT YOU’LL NEED :

Post-Secondary Education

Experience with TAM and EPIC is an asset.

Prior customer experience training an asset.

R.I.B. Ontario licensed mandatory.

Over 1-year personal lines experience in sales or service.

Strong organizational and time management skills

Ability to multitask using digital procedures and technology.

Proficient in Microsoft Office Outlook, Word, and Excel.

Advanced written and verbal skills to help manage high customer expectations and to resolve conflicts.

Ability to identify challenges and overcome them through problem solving and using a teammate approach.

Take on new opportunities and tough challenges with a sense of urgency, high energy & enthusiasm.

WHAT WE OFFER :

• Base salary + incentive opportunities.
• Excellent growth and advancement opportunities.
• Generous benefits package : health, dental, vision, etc.
• Employee Stock Purchase Plan.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.