Product Operations Manager

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital and tools that work every day to help people stay well, longer.

We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings.

This is how we empower providers with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins.

And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols.

If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

Let’s talk about the team

The Product Operations team includes Product Operations, Product Marketing, and Product Analytics. We are a team that doesn’t just meet standards and follow processes, we continuously refine them.

We don’t just deliver value, we redefine it. We are setting new benchmarks for success and using data and product analytics to drive action, illuminate opportunities, and unlock possibilities.

Alongside our core responsibilities, we’re diving headfirst into special, unique projects that have the power to transform not just our business, but the entire industry.

We’re more than an electronic health record, we’re builders of better futures and champions of progress.

Let’s talk about the role

As a Product Operations Manager, you will spearhead innovation and drive excellence in product operations. You will refine and shape our methodologies and roll changes out with rigor and efficiency.

You will also be responsible for constantly seeking out the latest advancements and refining our internal arsenal of solutions / tools.

You will work with both internal teams and 3rd parties ensuring we are clear and concise about product value and 3rd party costs.

If you thrive in a fast-paced, passionate environment and have a knack for identifying and refining processes to make teams more efficient, we want to hear from you! Join us as we reshape the industry and deploy innovative solutions to the market at an even faster pace.

• Deliver projects and process refinement to speed up time to market, elevate quality, and improve business outcomes.
• Support Product and Tech teams to manage product development processes to be on time and on budget, improving efficiency.
• Focus changes and success based on data driven analytics.
• Leverage organizational tools and systems to gather the right quantitative and qualitative data from the right places in the product development process to enable the creation of refined processes.
• Work closely with product leadership and product managers to execute product strategy and roadmap in alignment with business unit goals.
• Drive collaboration and clear communication between product leaders, designers, engineers, sales, and customer experience teams to excel at process rigor.
• Facilitate processes that ensure alignment, communication, and collaboration between product leaders and customer facing teams.
• Manage the tools and systems used by the product team for road mapping, prototyping, and other product development activities.
• Set up onboarding and training programs to keep the team performing at its best.
• Facilitate Product Development Training and methodology alignment and integration.
• Enable strong feedback loops between product team and internal customer-facing teams.
• Manage strategic product initiatives, including planning, progress tracking, risk management, issue escalation, communication, and stakeholder reporting.

Let’s talk about you

• Bachelor's degree in process engineering or business preferred.
• 5+ years in Product Operations
• Proven expertise in evaluating and refining the Product development life cycle using an agile methodology.
• An understanding of change management and ability to influence others through successful, accountable process change
• Skills and demonstrated success in managing and measuring outcomes of process change

Preferred :

• Experience in multiple methodologies
• Proven success developing processes for SaaS in FinTech or HealthTech

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We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent.

We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.

Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package : comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

This role is eligible to receive an annual cash bonus payment based on company, business unit, and / or individual performance.

Base Pay Range for this position :

$94,000 - $118,000

Joining us is more than saying yes to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring.

Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

If this sounds like the workplace for you, apply now! We commit to respond to every applicant.