Account Manager Montreal F/M/X

Job description

The Account Manager plays a crucial role in ensuring the satisfaction and retention of both clients and independent professionals employed through Amaris Consulting .

Here are the main responsibilities and missions :

Client Support and Relationship Management

Act as the primary point of contact for clients and independents, providing support and resolving any issues they may face.

Onboarding and Guidance

• Facilitate the onboarding process for new clients and new employees, ensuring they understand the services, processes, and benefits of wage portage.
• Provide guidance and support to new employees in administrative, legal, and financial aspects related to their employment status.

Contract and Compliance Management

Oversee the preparation and management of contracts between the new employees, clients, ensuring compliance with legal and regulatory requirements.

Dispute Resolution

• Actively work to resolve disputes or conflicts that may arise between employees, clients, and Amaris in a timely and effective manner.
• Implement preventive measures to reduce the occurrence of disputes and improve overall satisfaction.

Quality Assurance and Improvement

• Monitor and evaluate the quality of service provided, gathering feedback from clients and employees to identify areas for improvement.
• Implement initiatives to improve service quality, efficiency, and client and employee satisfaction.

Communication and Reporting

• Maintain open lines of communication with all stakeholders, providing regular updates on changes, developments, or issues that may affect them.
• Prepare and present reports on account status, challenges faced, and solutions implemented to management.

Professional Development Support

• Offer resources and support for the professional development of employees, including access to training and networking opportunities.
• Encourage knowledge sharing and best practices among ported employees to foster a sense of community and continuous improvement.

Market Awareness

• Stay informed about industry trends, labor laws, and market conditions that can impact Amaris, its clients, and its employees.
• Use this information to anticipate needs, advise stakeholders, and guide strategic planning.

Ideal candidate :

• Bachelor degree in any relevant field
• Min 1-3 years of experience in customer services or a similar role would be highly beneficial
• Good communication, interpersonal skills, attention to details and well-organized
• You speak fluent French and English
• Proficient in MS Office applications, especially Excel and PowerPoint
• Ability to work independently; Problem solving; Analytics & reporting
• Mastery of generative AI (ex : ChatGPT / Poe.com, etc ) is a plus for improving day-to-day productivity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment.

For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.