General Manager (GM)

Job Description

Job Description

General Manager - Job Description

Previous Arboriculture Management Experience is required

Purpose of Role

The General Manager must possess and provide an above-average level of industry customer service to all of our external and prospective customers as well as provide assistance and partnership to the management and multiple other roles and positions within the company.

Responsibilities

• Provides direct supervision to multiple of internal positions within Tree Doctors from administrative roles to estimator / arborist roles to production roles as well as the PHC division
• Provide excellent customer communications based on knowledgeable diagnosis, expert information, and recommendations that meet client goals and arboricultural standards.
• Work closely with production and administrative staff to ensure every customer receives the best possible service throughout the sales and production process.

Complete job follow-up is required to ensure work is completed to customer satisfaction with the goal of long-term retention.

• Assist by way of identifying and implementing sales and marketing strategies to assist in growing the company by building current client potential, generating leads through referrals, and renewing inactive customer relationships to create profitable sales of all company services
• Above average ability to be personable and assistive over the telephone with customers and prospective customers
• Above average ability to be proactive when dealing with customers both external and internal
• Above average ability to respond to emergency situations in a calm and decisive manner
• Must have the ability to both accept and delegate responsibilities
• Above-average communication and listening skills
• Ability to prioritize and multitask as required
• Ability to carry out tree care operations to the current industry standards in accordance with the needs of the particular species and associated environment (ISA compliant) as well as keeping up to date on industry training requirements and education tools
• Ability to use, maintain, and direct the appropriate tools, vehicles, and equipment as required and in a completely safe and competent manner
• Up to date on current arboriculture practices, management, and maintenance techniques including legislation and guidelines
• Assist all other levels of management and employees as required
• Readily available when needed to assist a crew on site with complicated tasks making sure that all health and safety matters are being followed at all times
• Above average ability to maintain accurate and up-to-date records at all times
• Above-average computer skills and experience
• Will be called upon by executive management to set and adhere to ongoing company budgets
• Assist the manager, and human resources in planning for appropriate employee training needs
• Will be called upon by executive management to attend external customer meetings and sites in order to appropriately, accurately, and effectively estimate and consult on tenders and bids of all sizes and customers
• Has an above-average sense and ability for "thinking outside of the box" in order to resolve problems and issues as they arise
• Outstanding organization and leadership abilities

Skills and attributes include but are not limited to :

• Exhibits are a true passion for arboriculture
• Above-average tree identification ability, diagnose problems, and recommend management solutions based on good arboriculture practices and current industry standards
• Excellent communication - verbal, nonverbal, active listening observational, written, and negotiation skills
• Excellent conflict resolution skills which include staying professional and composed, managing emotions, focusing on goals and desired outcomes, and communicating effectively for desired results
• Strong sense of teamwork based on respect for production staff, management, and administrative staff as well as all customers.

Company Description

Tree Doctors, Inc., is a tree-care company located in Toronto, Ontario. We perform a wide range of tree services, including tree removal, tree planting, tree trimming, stump grinding, tree fertilization, and consulting in the greater Toronto area.

All of our teams are highly trained, Experienced, and able to solve any tree care problems swiftly and professionally.

Company Description

Tree Doctors, Inc., is a tree-care company located in Toronto, Ontario. We perform a wide range of tree services, including tree removal, tree planting, tree trimming, stump grinding, tree fertilization, and consulting in the greater Toronto area.

All of our teams are highly trained, Experienced, and able to solve any tree care problems swiftly and professionally.