Strategic Account Manager

Strategic Account Manager

As our Strategic Account Manager, you will be playing a vital role in achieving our exponential growth goals and driving forward the mission to Kick Sugar and Keep Candy.

In this role, you will lead SmartSweets’ partnerships with Sobeys and various regional retailers, all of whom are highly valued partners.

This role reports to the Sr. Director, Sales Planning and Business Development and will either be hybrid in Vancouver, BC (in-office minimum 2 days per week) or remote in Toronto, ON.

Who We Are :

SmartSweets is revolutionizing the candy industry by innovating the delicious candy you know and love with less sugar. We are passionate about growing and championing a diverse Squad of high-performing individuals and are fueled by our sweet culture.

We are proudly Female-Founded and on our way to kicking 5.5 billion grams of excess sugar out of candy in a single year, what we call our Mission to Mars.

How You Will Support Our Mission (Responsibilities) :

• Lead all account management initiatives for SmartSweets at Sobeys, various Regional retailers and distributors, and alternate channels customers
• Develop support plans and strategies that drive growth and are aligned with retailers’ & SmartSweets goals
• Demonstrate a deep sense of accountability and drive towards results
• Effectively manage customer budgets and promotional plans, consistently, analysing ROI and optimizing plans accordingly
• Leverage customer sell-through data to support a fact-based selling approach; focus on understanding key volume drivers and their ROIs
• Work with cross-functional partners to meet account performance objectives and customers’ expectations
• Proactively assess, clarify, and validate customer needs on an ongoing basis, actioning with a sense of urgency
• Complete all annual & monthly forecasting and trade investment reviews with a clear understanding of drivers and an ability to articulate these drivers to management.

Clearly build & articulate action plans that will allow you to achieve your revenue / trade investment targets

What You Bring (Qualifications & Experience) :

• 5+ years of key account management in the Canadian CPG industry
• Experience managing accounts such as Sobeys, Whole Foods, Metro, Rexall, Healthy Planet, etc. is required
• Experience working with Canadian Distributors & Brokers is required
• Experience with Nielsen and / or IRI data is required
• Experience in the Natural Health Food Industry is an asset
• Experience using trade planning management software is preferred
• Experience with formal Joint Business Planning (JBP) partnerships an asset
• A self-motivated, highly organized, and achievement-oriented attitude and an ability to lead with autonomy
• An ability to quickly assess the needs of the business, develop an action plan and execute
• Exceptional communication and storytelling skills with an ability to match the message to the medium and get results
• A customer-focused, proactive, and team-oriented approach
• An inquisitive personality and a desire to dive deep into issues to uncover the why
• Exceptional knowledge of Microsoft Office Suite and Google Workspace
• Excitement to live and breathe our values and our #kicksugar mission - you are someone who loves to have fun!
• Ability to travel within North America on a quarterly basis if needed

Compensation and Sweet Perks (Benefits) :

The approximate base salary range for this position is $85,000 - $110,000. The actual base salary will be based on various factors, including the candidate’s level of skills, experience and education aligned with the needs of the role, budget and market.

This position is eligible for participation in a bonus program based on performance and company results. Please note, individuals must be employed by 09 / 30 / 24 to be eligible for 2024 bonus.

In addition to base salary, we offer a comprehensive benefits (Sweet Perks) package :

Bear Benefits (free candy!)

Extended Benefits (health, dental, life & disability, EAP)

2 Gummy Days (personal days)

5 Paid Restore Days (sick days)

SweetWeek (company shutdown in December)

Summer FriYAYs (half days off on Friday in the summer)

Life, Work, Flow Philosophy (flexible work environment)

Monthly Cell Phone bill reimbursement

Individual Development Program

Community Love (paid Volunteer Day)

Puppy Friendly Office

Regular Squad Social Events

If this sounds like a sweet opportunity for you, apply directly on our Careers Page. Include your resume, cover letter, and let us know what excites you about kicking sugar out of candy!

Our Commitment to Celebrating Individuality (DEI)

We are committed to elevating the voices of Squad and community members on the mission to Kick Sugar, Keep Candy! We believe representing the uniqueness of all makes us stronger as a whole .

We are making a difference by encouraging all Squad Members to practise allyship, educate themselves, inspire others to take action and support underrepresented communities.