User experience Offres d'emploi - Richmond Hill, ON

Title : Manager, User Support and Training

Duration :   7 months, renewable

Work Environment :   2-3 days working in Mississauga office

Description :

• Training & Change Management Lead

Strong facilitator / trainer, strong background in training, fast learner

What We are Looking for :

3 to 5 years of Change Management experience

Implementation of new technology solution for merchandising project , half way through (2 years in project)

The Change Manager will do roll out of the project and do training with the stakeholders

Need software and hardware project roll out experience

Retail experience is nice to have

Job Description

3-5 years of Change mgmt. experience

Well-spoken and comfortable training and facilitating large sessions

Plan and contribute to the execution of change management and detailed change, training and communication plans for the initiative and ensure deliverables are executed on time and on point.

Facilitate working and training sessions including capturing discussions and insights and generating FAQ support documents.

Gathers project updates regularly and advises key stakeholders and Change Managers of project status, risk, etc. Designs and adjust plans accordingly.

Execute OCM tactics across the projects by assisting with drafting memos and preparing materials and presentations.

Partners with the business to ensure integration and cross-functional collaboration, as required.

Conduct change analysis and change impact assessments

Co-create current state and future state gap analysis to assess changes, behaviors, and impacts

Assess and support the readiness / adoption activities for the new ways of working. Measure the effectiveness and provide insights into the intended change

Drive continuous improvements to the quality and efficiency of the change management process & tools

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.