user support technician

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Help desk
• Private company, corporation or industry

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• JavaOS
• Device drivers
• Networking software
• Networking hardware
• Intranet
• Servers
• Desktop applications
• File management software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Desktop publishing software
• Database software
• MS Office
• SharePoint

Security and safety

• Criminal record check

Transportation / travel information

• Own transportation

Work conditions and physical capabilities

• Sitting

Own tools / equipment

• Internet access
• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Initiative
• Team player
• Ability to multitask
• Time management

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• On-site amenities
• Parking available
• Wellness program