Are you a ServiceNow Specialist with expertise in CSDM and ITOM?.This is your chance to join a 6-month contract role with a global leader in IT services management.
Work in Toronto, ON, collaboratin...Show moreLast updated: 14 days ago
Promoted
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Are you a ServiceNow Specialist with expertise in CSDM and ITOM?
This is your chance to join a 6-month contract role with a global leader in IT services management. Work in Toronto, ON, collaborating on high-impact projects that drive innovation in Service Mapping and ITOM solutions.
ServiceNow Specialist Job Highlights
Title : ServiceNow Specialist
Skills required : ServiceNow, CSDM, Service Mapping, ITOM, CMDB
Location : Toronto, ON
Contract Duration : 6 Months
Industry : IT Services and Asset Management
ServiceNow Specialist Key Responsibilities
CSDM & Service Mapping
Partner with teams to build and maintain ServiceNow Common Service Data Model (CSDM)-based service maps.
Document application dependencies, service relationships, and data flows for 100+ applications.
Collaborate with IT Asset Management to ensure data consistency and integrity.
Data Mapping & Analysis
Perform data mapping exercises focused on ITOM and CMDB structures in ServiceNow.
Convert raw data into actionable insights to populate the CMDB.
Identify service relationships (APM, APP, CI).
Stakeholder Engagement
Work directly with application owners and technical teams to validate and improve service maps.
Facilitate workshops on service mapping best practices and CSDM alignment.
Act as a liaison between IT and business units for all CSDM & Service Mapping activities.
ServiceNow Specialist Must-Have Skills
Technical Knowledge
Minimum 3-5 years of ServiceNow experience focusing on ITOM and CMDB.
Proficiency in Service Mapping, CMDB design, ITOM standards, and IT Asset Management.
Strong understanding of the Common Service Data Model (CSDM) framework in ServiceNow.
Familiarity with ITIL principles, service catalog management, and dependency hierarchy practices.
Analytical & Problem-Solving
Proven ability to analyze complex data and map it to service relationships.
Experience managing large-scale mapping projects across 100+ applications.
Soft Skills
Strong communication and interpersonal skills for stakeholder engagement.
Experience conducting workshops and collaborative discussions on technical solutions.
Tools & Technologies
Proficient in ServiceNow modules such as :
CMDB
ITOM
ITSM
Skilled with service mapping tools and techniques for CI identification.
ServiceNow Specialist Why Apply?
Collaborate on cutting-edge ServiceNow projects.
Join a Toronto-based team driving innovation in IT services.
Gain experience with global ITOM and CMDB standards in a 6-month contract.