Bilingual (FR / EN) Customer Service Supervisor
MT TalentConcord, Ontario30+ days ago
Salary
CA$75,000.00 yearly
Job type
- Permanent
- Quick Apply
Job descriptionHigh school diploma required (post-secondary education is preferred) Great communication skills in English and French Strong team player and communicator Customer centric B2B experience 2+ years in a supervisor role Competitive salary and % paid employer benefits (from Day 1) Monday to Friday daytime work schedule - no weekends, no evenings A tight-knit and very positive team culture RRSP match program Generous vacation policy
Overview :
This role is centered on guiding the customer service team to strengthen the company's customer service and sales efforts. Acting as a liaison between customers and the company, this position serves as the core support hub within the organization. The aim is to set a high standard of excellence by delivering exceptional service and proactive support across all departments, continually working to improve efficiency.
Here’s what you’ll do :
- Oversee coverage for inboxes and phone lines.
- Address issues escalated by team, including personnel, service, and order-related matters.
- Communicate any updates to the team regarding products, policies, processes, and procedures.
- Assist with managing backlog, items shipped but not invoiced, and open orders.
- Support the new hire onboarding process
- Conduct performance evaluations for direct reports.
- Propose ideas to enhance team morale, productivity, and overall performance.
Here’s what you’ll need to be successful :
Here’s what you’ll get :