Overview :
This role is centered on guiding the customer service team to strengthen the company's customer service and sales efforts.
Acting as a liaison between customers and the company, this position serves as the core support hub within the organization.
The aim is to set a high standard of excellence by delivering exceptional service and proactive support across all departments, continually working to improve efficiency.
Here’s what you’ll do :
- Oversee coverage for inboxes and phone lines.
- Address issues escalated by team, including personnel, service, and order-related matters.
- Communicate any updates to the team regarding products, policies, processes, and procedures.
- Assist with managing backlog, items shipped but not invoiced, and open orders.
- Support the new hire onboarding process
- Conduct performance evaluations for direct reports.
- Propose ideas to enhance team morale, productivity, and overall performance.
Here’s what you’ll need to be successful :
- High school diploma required (post-secondary education is preferred)
- Great communication skills in English and French
- Strong team player and communicator
- Customer centric
- B2B experience
- 2+ years in a supervisor role
Here’s what you’ll get :
- Competitive salary and % paid employer benefits (from Day 1)
- Monday to Friday daytime work schedule - no weekends, no evenings
- A tight-knit and very positive team culture
- RRSP match program
- Generous vacation policy
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