user support technician

Work setting

• Help desk
• Telecommunications industry

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

• 5-10 people

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Internet
• Wireless networks

Security and safety

• Basic security clearance

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Own tools / equipment

• Computer
• Printer
• Internet access

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player

Other benefits

• Other benefits
• Work Term : Permanent
• Work Language : English
• Hours : 40 hours per week