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Services • delson qc

Dernière mise à jour : il y a 2 jours

Technical services representative

Sani MarcBrossard , QC
Temps plein +1

The Technical Service Representative is responsible for performing diagnostics and/or evaluations related to parts and after-sales service for our various equipment lines.You will receive training ... Voir plus

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Quick Apply

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CAPREITMontreal, QC, CA
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CHEF DES SERVICES DE RÉADAPTATION-HEAD OF REHABILITATION SERVICES

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Bilingual Client Services Assistant

RatehubMontreal, QC, CA
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Quick Apply

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DXC TechnologyMONTREAL,QC,CAN
Temps plein

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Sr Services Executive - Dirigeant supérieur des services

Canada Workday ULCMontreal, QC, Canada
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Yoplait Liberté CanadaMontréal, QC, CA
Temps plein

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Voith GroupBrossard, Quebec (CA)
Temps plein

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Executive Services Coordinator, Central Business Services

DeloitteMontreal, QC, QC, CA
Permanent

Montreal, QC; Brossard, QC; Fredericton, NB; Halifax, NS; Laval, QC; Moncton, NB; Quebec City, QC; Saint John, NB; St.At Deloitte, our Purpose is to make an impact that matters.We exist to inspire ... Voir plus

Food services sales representative

Productions D. Riendeau incSaint-Rémi, QC, Canada
Temps plein +1

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Technical services representative

Technical services representative

Sani MarcBrossard , QC
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Permanent
Description de poste

Description

The Technical Service Representative is responsible for performing diagnostics and/or evaluations related to parts and after-sales service for our various equipment lines. You will receive training on the operation of different cleaning equipment and will be in contact with a diverse clientele from across Canada.

Responsibilities

Member of the service and equipment director's team, the technical service representative performs all of the following functions:

  • Act as the primary point of contact for customer calls nationwide and provide technical solutions;
  • Address issues raised by customers to determine the nature and cause of these problems;
  • Coordinate with service technicians for interventions if necessary;
  • Inform suppliers, customers, and company employees about policies related to warranties and merchandise returns;
  • Access a database regarding prices and customers to ensure service efficiency;
  • Enter orders into the order management system;
  • Check product availability, manage inventories, and coordinate to ensure prompt and efficient deliveries;
  • Track orders until delivery and follow up with customers to ensure their satisfaction;

To perform, you need to :

  • Be bilingual (French and English), both spoken and written, as the position deals with a fully bilingual clientele;
  • Basic skills in mechanics, electromechanics, and electricity;
  • Experience as a parts counter clerk or technical advisor (an asset);
  • Good communication skills and aptitude for customer service over the phone;
  • Good organizational skills, both in work methods and time management;
  • Respectful and customer-oriented;
  • General knowledge of computer systems (Microsoft Office suite);

Advantages

  • Group insurance coverage
  • Long Term Disability Insurance
  • Dental insurance
  • Life insurance
  • Employee discount
  • Employee Assistance Program
  • Travel insurance
  • Reimbursement of training and development activities
  • Telemedecine
  • Employer's participatory RRSP
  • Mobile holidays
  • Corporate events

Note

  • You will be eligible for the group insurance program and the retirement plan with employer contributions;
  • We offer 13 paid vacation days (5 days more than labor standards) and floating days;
  • We care about our employees' health; that's why we provide free fruit and coffee and reimburse part of the registration fees for physical activities;
  • You will benefit from training and participate in the launch of new equipment;
  • You will contribute directly to customer satisfaction and loyalty through your technical expertise;
  • And most importantly, you will join a team of dynamic, dedicated, and pleasant individuals!