The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments.
In this role the SME / Consultant will closely collaborate with business, infr...Voir plusDernière mise à jour : il y a plus de 30 jours
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asset worksOntario
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Come join a team where People make the difference!As a part of Marmon Holdings, Inc.Opportunity : REMOTE CANADA OR USA.Microsoft's suite of security tools,.
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Offre sponsorisée
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Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Voir plusDernière mise à jour : il y a plus de 30 jours
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Quick Apply
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The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.As an SC you are both sales focused and technically savvy.You will be success...Voir plusDernière mise à jour : il y a plus de 30 jours
Offre sponsorisée
• •Work-From-Home • • Benefits Representative
HSSLaSalle, ON, Canada
Télétravail
Temps plein
Globe Life American Income Division (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing c...Voir plusDernière mise à jour : il y a 18 jours
Offre sponsorisée
Benefits Representative | Full-Time Remote
InsureTalent StaffingWindsor, ON, Canada
Télétravail
Temps plein
Globe Life American Income Division (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing c...Voir plusDernière mise à jour : il y a 11 jours
The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments.
In this role the SME / Consultant will closely collaborate with business, infra & corporate security functions to deliver a robust, scalable and secured outcome driven solutions.
Responsibilities / Skills :
Must Have Skills
years of experience
Hands-on delivery and solution experience with contact center solution, Genesys Cloud.
IVR and ACD development experience
Should have good understanding of Genesys Cloud Developer APIs and their usage.
Experience with scripting languages like JS, NodeJS.
Experience with AI / NLP engines - Google CCAI, Amazon Lex / Polly.
Good Understanding of contact center business operations, processes & transaction flows
Understand security requirements, industry specific compliance & certification requirements
Excellent verbal and written communication skills
Nice To Have
Experience / exposure with other contact centre solutions like Amazon Connect, Nice inContact.
Experience / exposure with leading CRM / case management solutions – Client, MSD,
Oracle Peoplesoft, SAP CC, Zendesk, ServiceNow, Jira, Freshdesk etc.
Experience with vendor evaluations, market analysis, vendor negotiations, vendor onboarding processes etc.