Genesys Cloud Engineer

eTeamRemote, ON

30+ days ago

Salary

CA$50.00–CA$55.00 hourly

Job type

Remote

Job description

Position Description

The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments.

In this role the SME / Consultant will closely collaborate with business, infra & corporate security functions to deliver a robust, scalable and secured outcome driven solutions.

Responsibilities / Skills :

Must Have Skills

years of experience
Hands-on delivery and solution experience with contact center solution, Genesys Cloud.
IVR and ACD development experience
Should have good understanding of Genesys Cloud Developer APIs and their usage.
Experience with scripting languages like JS, NodeJS.
Experience with AI / NLP engines - Google CCAI, Amazon Lex / Polly.
Good Understanding of contact center business operations, processes & transaction flows
Understand security requirements, industry specific compliance & certification requirements
Excellent verbal and written communication skills

Nice To Have

Experience / exposure with other contact centre solutions like Amazon Connect, Nice inContact.

Experience / exposure with leading CRM / case management solutions – Client, MSD,

Oracle Peoplesoft, SAP CC, Zendesk, ServiceNow, Jira, Freshdesk etc.

Experience with vendor evaluations, market analysis, vendor negotiations, vendor onboarding processes etc.