Talent.com
Genesys Cloud Engineer

Genesys Cloud Engineer

eTeamRemote, ON
30+ days ago
Salary
CA$50.00–CA$55.00 hourly
Job type
  • Remote
Job description

Position Description

The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments.

In this role the SME / Consultant will closely collaborate with business, infra & corporate security functions to deliver a robust, scalable and secured outcome driven solutions.

Responsibilities / Skills :

Must Have Skills

  • years of experience
  • Hands-on delivery and solution experience with contact center solution, Genesys Cloud.
  • IVR and ACD development experience
  • Should have good understanding of Genesys Cloud Developer APIs and their usage.
  • Experience with scripting languages like JS, NodeJS.
  • Experience with AI / NLP engines - Google CCAI, Amazon Lex / Polly.
  • Good Understanding of contact center business operations, processes & transaction flows
  • Understand security requirements, industry specific compliance & certification requirements
  • Excellent verbal and written communication skills

Nice To Have

  • Experience / exposure with other contact centre solutions like Amazon Connect, Nice inContact.
  • Experience / exposure with leading CRM / case management solutions – Client, MSD,
  • Oracle Peoplesoft, SAP CC, Zendesk, ServiceNow, Jira, Freshdesk etc.
  • Experience with vendor evaluations, market analysis, vendor negotiations, vendor onboarding processes etc.