Position Summary
Under the direct supervision of the Manager-Guest Services, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members.
Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Answers guest services switchboard; informs or re-directs calls accordingly
- Greets guests in person; offers information on the facility, events and promotions
- Providing information on the facility, bag and coat check, special events and promotions
- Ability to make clear concise announcements on drawings, events and special promotions over a PA system
- Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program
- Maintaining Encore Rewards program
- Maintaining all services standards
- Maintain current knowledge / familiarity with all resort services and features including promotions and offerings
- Maintaining highest standard of professionalism, ethics, grooming and attitude towards guests, clients and associates
- Conducts guests to other areas as requested; conducts facility tours
- Maintains waiting lists for table games and the Poker Room
- Responds to, resolves or escalates issues as required
- Communicates effectively with all appropriate operational departments
- Builds strong working relationships with guests and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Education and Qualifications
- High School Diploma
- Minimum one year of experience in customer service; gaming experience an asset
- Ability to successfully obtain a Gaming License
- Ability to stand for long periods of time
- Serving it Right Certificate
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Work Environment Considerations
Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours
Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors.
We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.
We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.
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