Credit Manager

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

Brief Role Description

The incumbent of the position will be leading the Credit team, who is responsible for the review and analysis of retail and lease financing requests. This person will provide ongoing coaching and support to ensure ownership and adherence to corporate risk standards and policies, while providing exceptional service to our dealers and brand partners.

Key Responsibilities

• Manage and coordinate all team activities and ensure that the workload is distributed effectively
• Establish individual performance objectives supporting corporate objectives as it relates to risk management and customer satisfaction.
• Work in collaboration with the Human Resources department in the process of selecting, hiring and training new employees.
• Foster professional development of team members based on the needs of individuals as well as the organization.
• Ensure that the department’s activities comply with established policies and regulations by completing monthly reviews.
• Actively seek ways to improve current processes to meet customer and dealer expectations as well as market requirements.
• Collaborate and support other departments such as Risk and Fraud to mitigate risk exposure.
• Partner with Sales and Field Teams in resolving dealer and customer issues.
• Lead efforts on key strategic initiatives that support ease of doing business for our customers and dealers.
• Act as a budget custodian to ensure department funds are properly managed and vendor invoices are paid in a timely manner.

Qualification requirements

Education

• Post-secondary diploma required
• University degree is preferred (Business Management/Finance or other related fields)

Experience

• 5 to 7 years of finance / banking experience required (including credit authorization and customer service)
• Minimum 3 years of personnel management experience required
• Experience in auto financing, an asset

Skills

• Excellent communication skills – interpersonal, presentation and written (French & English)
• Strong analytical and negotiation skills
• Ability to read financial statements
• Good knowledge of Canadian consumer protection and fair credit laws / regulations
• Proficiency in Excel, Access, PowerPoint, Business Objects
• Knowledge of accounting principles an asset

Work schedule

• Availability to work on a flexible work schedule from Monday to Saturday when needed
• Availability for occasional travel, as per business requirements

Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws.