Program Coordinator, Hospice Services - Full-time

Requisition Details : Employment Status : Regular, Full Time (1.0 FTE). Program Name : Hospice Services. Number of Hours Bi-Weekly : 75. Work Schedule : Days. On Call : No. Existing Vacancy : Yes - we\'re currently hiring candidates for an existing vacancy in this position.

Job Summary

The Program Coordinator is responsible for providing support to the Manager and Supervisor and for providing leadership and coordination of the day-to-day operations within the framework of VON philosophy, policies, procedures, standards and quality management.

Key Responsibilities

• Acts as a resource for the site with the implementation, maintenance and day-to-day operation of 1 : 1, group and virtual care solutions required by VON for service delivery.
• Troubleshoot and support inquiries from community members, clients and volunteers about the Hospice and Bereavement programs.
• Provide set up and training to new and existing Hospice Services volunteers.
• Providing coaching, mentoring and opportunities for debriefing with volunteers on an ongoing basis.
• Performs client assessments and determine suitability and eligibility for programs offered through Hospice Services.
• Maintain training materials for program administration.
• Perform resource and system navigation to make appropriate external referrals to partners / community resources.
• Create and maintain meaningful community relationships related to the hospice and bereavement field.
• Maintain an awareness of VON policies and procedures as they apply to applications.
• Ensures the provision of cost-effective client services and programs.
• Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation and promotion of the program.
• Develops and implements program plans to meet department needs.
• Manages volunteers and staff within the program, taking the lead in orientation of program resources, training and in-services within the framework of VON Quality Management standards.
• Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
• Functions as a primary support contact between clients, health professionals, community support and internal team members.
• Tracks and reports the result of program plans and team efforts on a timely basis to the relevant supervisor and internal stakeholders.
• Supports financial accountability within assigned programs by maintaining program budgets.
• Creates and prepares financial and statistical trending reports for VON and funder obligations and for program analysis.
• Completes Disaster and Emergency Drills according to VON Disaster & Emergency program / policy.
• Plans and participates in multi-disciplinary meetings as required.
• Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
• Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.

Common Responsibilities

External and Internal Relationships

Education, Designations and Experience

Skill Requirements

Other

Working conditions and physical demands

This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants) : If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

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