Phone Support for Generations TorontoITREB • Ontario Toronto
Phone Support for Generations Toronto
ITREB • Ontario Toronto
30+ days ago
Job type
- Full-time
Job descriptionStrong verbal communication skills and listening skills Friendly and patient Comfortable working independently and collaboratively Detail-oriented and organized Comfortable speaking on the phone Ability to follow FAQ guidelines while personalizing conversations Ability to speak in Farsi, Kutchi, Gujarati or other languages is an asset but not required
About the Program
Generations Toronto is a not-for-profit, inter-generational community where seniors, families, and individuals live and support one another. Our housing, care and community spaces create a model for culturally inclusive, community living that promotes healthy aging, intergenerational connection and a sense of belonging for all.
About the Role
Key Responsibilities :
- Provide accurate information about Generations Toronto over the phone.
- Explain eligibility criteria and answer questions about the application process over the phone
- Offer reassurance and support to families with questions or concerns over the phone
- Document call details and follow-up actions as required
About You
Qualifications :
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