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Phone Support for Generations Toronto
Phone Support for Generations TorontoITREB • Ontario Toronto
Phone Support for Generations Toronto

Phone Support for Generations Toronto

ITREB • Ontario Toronto
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

About the Program

Generations Toronto is a not-for-profit, inter-generational community where seniors, families, and individuals live and support one another. Our housing, care and community spaces create a model for culturally inclusive, community living that promotes healthy aging, intergenerational connection and a sense of belonging for all.

About the Role

Key Responsibilities :

  • Provide accurate information about Generations Toronto over the phone.
  • Explain eligibility criteria and answer questions about the application process over the phone
  • Offer reassurance and support to families with questions or concerns over the phone
  • Document call details and follow-up actions as required

About You

Qualifications :

  • Strong verbal communication skills and listening skills
  • Friendly and patient
  • Comfortable working independently and collaboratively
  • Detail-oriented and organized
  • Comfortable speaking on the phone
  • Ability to follow FAQ guidelines while personalizing conversations
  • Ability to speak in Farsi, Kutchi, Gujarati or other languages is an asset but not required
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