Medical Office Assistant (Casual)

POSITION

Reporting to Clinical Operations Manager, the Medical Office Assistant acts as a member of the client care team and performs a variety of clerical duties utilizing computerized software programs in support of the operation of the unit.

Acts as a communication link for the unit, providing receptionist functions, coordinating client appointments, and assembling and maintaining client charts.

JOB RESPONSABILITIES :

• Schedule and book client, follow-up appointments and interdisciplinary appointments, adjusting arrangements in accordance with client and centre requirements and notifying clinicians and Clinic staff, ensuring that appropriate date, time, and location are provided to Clinic staff.
• Register and admit clients into an electronic medical record system, ensuring client demographics and appropriate information is complete and accurate, and follows up with appropriate clinicians or staff as necessary.

Advises appropriate clinicians that the client / patient has arrived.

• Perform referral functions including duties such as checking to ensure that all information required is complete as identified by specialty clinics, gathering additional / missing information, performing data entry, sending out client questionnaires, and receiving and processing related paperwork.
• Manage and maintain medical supplies inventory by ordering, restocking and maintaining supplies room. Ensures quality control of specified medical equipment by performing duties such as checking glucometers.
• Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and client statistics.

Follows up with appropriate team members as necessary.

Type and distribute a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes / minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.

JOB QUALIFICATIONS :

Education and Experience :

Grade 12, knowledge of medical terminology and two (2) years’ recent related experience in a health care or community setting including managing booking / registration processes and providing information on preliminary assessments for diverse populations facing complex social / economic challenges.

Knowledge and experience with preliminary assessments used in the triaging process. An equivalent combination of education, training and experience may be considered.

Knowledge and Abilities :

• Ability to keyboard 45 w.p.m.
• Knowledge of medical terminology.
• Knowledge of social / economic issues impacting health outcomes, and related conditions including substance use and disorders.
• Knowledge of interprofessional health care, client-centred care and mental health issues and their impact on social functioning.
• Ability to communicate effectively verbally and in writing.
• Ability to deal with others effectively, work collaboratively and contribute to a safe, respectful environment.
• Ability to organize.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
30+ days ago