Network/System Administrator NOC [#4607]
Alteo is looking for a Network / System Administrator NOC for a permanent position based in Laval.
Responsibilities :
- Perform full implementation of the entire Managed Services Portfolio using the N-Central Remote Monitoring and Management system
- Perform proactive and maintenance services, and deliver reporting, for each of the Managed Service clients
- Perform intermediate-to-advanced break-fix services on servers and network printers (Level -2 incidents)
- Perform intermediate technical interventions and root cause analysis for network infrastructure, entry-level SAN / NAS, data back-up and restore and email related incidents (Level-3)
- Perform intermediate scripting functions in Microsoft Active Directory (login scripts, GPO settings) to optimize customer environments.
Work with Microsoft Deployment Toolkit for image creation, deployment, and maintenance of customer standardized images
- In addition to the required Runbook, document the client’s IT environment
- Manage service incidents requiring escalation and / or on-site intervention
- Enter updates directly into the Ticketing System (start / end times, work performed details) immediately after completing each intervention
- Ensure proper functioning of the systems in place, and safeguard both the merchandise and the confidential nature of the information stored on the equipment
- Interface effectively with the client during service interventions and maintain the highest degree of customer satisfaction
- Thorough knowledge of the warranty policies and escalation procedures of the various manufacturers supported
- Have thorough understanding of the Service Portfolio, and maintain an in-depth understanding of client operations and business needs in order to assist the Sales and Contractual teams in identifying new opportunities for additional services
- Stay abreast of new technologies, participate in training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by Management
Profile :
- AEC / DEC in IT or equivalent
- 3-7 years of experience in a similar role
- Advanced knowledge and experience in administering and troubleshooting of PC and print environments including network connectivity
- Advanced knowledge and experience in administering and troubleshooting Microsoft Windows / 7 / 8 / 10 environments
- Advanced knowledge, operational proficiency and troubleshooting ability of standard business applications such as Microsoft Office Suite, Outlook, O365,Internet Explorer (all versions), Google Chrome (all versions), Firefox (all versions), Adobe PDF Reader and Writer, Antivirus software;
Bit Defender, MacAfee, Symantec, Sentinel One
- Intermediate-to-advanced knowledge and experience in administering and troubleshooting Microsoft Windows Server environments (all versions), Exchange Server (all versions), Active Directory fundamentals
- Intermediate-to-advanced knowledge and experience in the implementation and support of SMB internetworking infrastructure : LAN, WAN and wireless appliances,
- Intermediate-to-advanced knowledge and experience in the implementation and support of data back-up and restore technologies
- Advanced knowledge and experience on Remote Management tools : N-Central, TeamViewer, GoToMeeting and Microsoft Teams
- Advanced knowledge and experience using Microsoft Deployment Toolkit
- Good knowledge of firewall concepts and functionality, switch configurations and networking methodologies
- Good knowledge of entry and mid-level NAS / SAN devices and overall functionality
- Base certifications required : CompTIA A+, CompTIA Server+, CompTIA Network+, CompTIA Security+
- Punctual, analytical and possess excellent communication skills and business acumen
Alteo recherche un Administrateur Réseau / Système NOC pour un poste permanent basé à Laval.
Responsabilités :
- Effectuer la mise en œuvre complète de l'ensemble du portefeuille de services gérés en utilisant le système de surveillance et de gestion à distance N-Central
- Assurer des services proactifs et de maintenance, et fournir des rapports, pour chacun des clients des services gérés
- Effectuer des services de réparation de niveau intermédiaire à avancé sur les serveurs et les imprimantes de réseau (incidents de niveau 2)
- Effectuer des interventions techniques intermédiaires et une analyse des causes profondes pour les infrastructures de réseau, les SAN / NAS d'entrée de gamme, la sauvegarde et la restauration des données et les incidents liés au courrier électronique (niveau 3)
- Exécuter des fonctions de script intermédiaires dans Microsoft Active Directory (scripts de connexion, paramètres GPO) pour optimiser les environnements des clients.
Travailler avec Microsoft Deployment Toolkit pour la création, le déploiement et la maintenance des images standardisées des clients
- En plus du Runbook requis, documenter l'environnement informatique du client
- Gérer les incidents de service nécessitant une escalade et / ou une intervention sur place
- Saisir les mises à jour directement dans le système de billetterie (heures de début et de fin, détails du travail effectué) immédiatement après avoir terminé chaque intervention
- assurer le bon fonctionnement des systèmes en place et préserver à la fois la marchandise et la nature confidentielle des informations stockées sur les équipements
- Assurer une interface efficace avec le client lors des interventions de service et maintenir le plus haut degré de satisfaction du client
- Une connaissance approfondie des politiques de garantie et des procédures d'escalade des différents fabricants soutenus
- Avoir une connaissance approfondie du portefeuille de services et maintenir une compréhension approfondie des opérations des clients et de leurs besoins commerciaux afin d'aider les équipes commerciales et contractuelles à identifier de nouvelles opportunités de services supplémentaires
- Se tenir au courant des nouvelles technologies, participer aux initiatives de formation, maintenir les exigences de certification personnelle et obtenir les certifications de fabricant relatives à l'environnement de travail, comme l'exige la direction
Profil :
- AEC / DEC en informatique ou équivalent
- 3-7 ans d'expérience dans un poste similaire
- Connaissances et expérience avancées en matière d'administration et de dépannage des environnements PC et imprimés, y compris la connectivité réseau
- Connaissances et expérience avancées en matière d'administration et de dépannage des environnements Microsoft Windows / 7 / 8 / 10
- Connaissance avancée, compétence opérationnelle et capacité de dépannage des applications commerciales standard telles que la suite Microsoft Office, Outlook, O365, Internet Explorer (toutes les versions), Google Chrome (toutes les versions), Firefox (toutes les versions), Adobe PDF Reader and Writer, logiciel antivirus ;
Bit Defender, MacAfee, Symantec, Sentinel One
- Connaissances et expérience de niveau intermédiaire à avancé dans l'administration et le dépannage des environnements Microsoft Windows Server (toutes les versions), Exchange Server (toutes les versions), les principes fondamentaux d'Active Directory
- Connaissances et expérience de niveau intermédiaire à avancé dans la mise en œuvre et le soutien de l'infrastructure d'interconnexion des PME : Appareils LAN, WAN et sans fil,
- Connaissances et expérience de niveau intermédiaire à avancé dans la mise en œuvre et le soutien des technologies de sauvegarde et de restauration des données
- Connaissances et expérience avancées sur les outils de gestion à distance : N-Central, TeamViewer, GoToMeeting et Microsoft Teams
- Connaissances et expérience avancées dans l'utilisation de la boîte à outils de déploiement de Microsoft
- Bonne connaissance des concepts et des fonctionnalités des pare-feu, des configurations des commutateurs et des méthodologies de mise en réseau
- Bonne connaissance des dispositifs NAS / SAN d'entrée et de milieu de gamme et de leurs fonctionnalités générales
- Certifications de base requises : CompTIA A+, CompTIA Server+, CompTIA Network+, CompTIA Security+
- Ponctuel, analytique et possédant d'excellentes capacités de communication et un sens aigu des affaires
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