software technical support analyst

Dynamic Manufacturing Solutions
Edmonton, AB, CA
$37,18 an hour
Permanent
Full-time
  • Education : College / CEGEP
  • Experience : 1 year to less than 2 years

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Work Term : Permanent
  • Work Language : English
  • Hours : 37.5 hours per week
  • 6 days ago
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