Application Support Analyst

This is a remoteposition.

JobTitle : Application SupportAnalyst

JobType : Contract;FullTime

Location : Remote(Canada)

About theCompany :

Ourclient is a Crown corporation providingspecialized and personalized financial services to farmingoperations. Our client offers financing insurance software learningprograms and other business services to producers agribusinessowners and agrifood entrepreneurs across thecountry.

Responsibilities : Theconsultant will

Theconsultant will

Provide second level support forincidents originating the clients operations and other businessteams.

Monitor the incoming incident queueand work with multiple support and development team members toresolve the issue in a timelyfashion.

Provide analysis and documentationof investigation andfindings.

Route ongoing incidents to theappropriate team.

Be involved in any SEV 12 highpriority issues and any subsequent RCAs (root causeanalysis).

Monitor production systems (onlineand batch) for alerts and errors provide notification ifnecessary.

Monitor automated BAUactivities.

Create product Features & KBarticles as required.

Provide support for the clientssystem users.

Build and execute SQL queries forfixing data and / or findingdata.

Be involved in team meetings andprocess discussions asrequired.

Work in a distributed teamenvironment.

Requirements : RequiredExperience

RequiredExperience

Knowledgeand experience with

Multiple product / project teams toanalyse and troubleshoot customer / employee facingissues

The creation optimization andexecution of SQLscripts

Releases and release coordinationactivities

Documenting knowledge articlesrelated to outstanding product defects andworkarounds

Monitoring production alerts andactioning as required

Creating and executing dataqueries

Working in a distributed teamenvironment

Good understanding of testingprinciples andconcepts

Hands on experience with largebusiness systemsoftware

Relating system logs and alerts touser outages

Debugging softwareapplications

Working with databases such asOracle

Working within company Securitypolicies and Standards

RequiredSkills : ServiceNow

ServiceNow

Creating / documenting Changetickets

Creating stories inJIRA

Querying data from multipledatabases

Specific Project Requirements : The company s Small Segment team isseeking an experienced, knowledgeable, and agile Change Advisor tosupport Small Segment initiatives by developing, implementing, andevaluating strategic change requirements in this space.

The ChangeAdvisor will play a key role in ensuring employee adoption andusage. The Change Advisor will focus on the people's side of changeincluding changes to business processes, systems and technology,job roles and organization structures.

The primary responsibilitywill be creating and implementing change management strategies andplans that maximize employee adoption and usage and minimizeresistance.

The Change Advisor will work with initiative teams andleaders to drive faster adoption, higher ultimate utilization andgreater proficiency of the changes that impact employees in theorganization to increase benefit realization, value creation, ROIand the achievement of results and outcomes.

Skills : Top SkillsRequired : Demonstrate specialized depth and / or breadth of expertisein change management consultancy.

Excellent facilitation skillswith ability to influence change at higher levels. Ability toquickly understand and gauge corporate climate and culture.

Excellent communication skills. Other Skills Required : Excellentproject management, prioritization, and organizational skills.

Experience with change management in an Agile environment Assets : Minimum 7 years experience in employee and / or organizationaleffectiveness or change management.

Advanced knowledge oforganizational effectiveness or change management principles andpractices. Change management certification or designation.

Strongunderstanding of Financial institutions and / or previous experienceproviding change management support for financialinstitutions