Customer Experience Coordinator

Adecco is currently hiring a full-time Customer Experience Coordinator to join our client's business development team in Toronto, ON. IN this role you will be the first point of contact for clients seeking service support. Your role is essential in delivering a seamless, premium, and brand-aligned experience from the first interaction to the final follow-up. You will communicate with professionalism, manage service appointments, support internal teams, and help maintain the highest level of customer satisfaction. If you thrive in a fast-paced, customer-focused environment and enjoy helping people, this role is for you.

• Pay Rate: $ 21.00/hour
  
• Location: Toronto, ON
  
• Job type: Temporary | Full-time | 1-year contract with possibility of extension
  
• Vacancy Status: This posting is for an existing vacancy .
  

Responsibilities:

• Communicate effectively by telephone and email with customers (both inbound and outbound communication).
  
• Guaranteeing excellent, high-quality communication for all customers
  
• Schedule service and maintenance retention appointments.
  
• Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively to Porsche standards.
  
• Coordinate internal work, liaison with Service, Parts, and Sales Department staff.
  
• Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
  
• Utilize dealership call scripts for all inbound and outbound service calls.
  
• Update information regarding all scheduled and confirmed appointments with the customers.
  
• Accomplish all daily, weekly, and monthly goals as established by the Business Development Center Manager (BDCM).
  
• Streamline the Business Development Center Manager with information regarding all verbal communication with customers.
  
• Document information in the Appointment Log when an appointment is scheduled.
  
• Study products and services to continually enhance ability to assist customers.
  
• Communicate with the Business Development Center Manager about any potential customers issues or problems.
  
• Perform all outbound campaigns as periodically assigned by the Business Development Center Manager.
  
• Perform service administrative duties as requested by the Business Development Center Manager.
  
• Other duties as required by management.
  
• Proactive planning and scheduling of appointments in accordance with PCNT standards
  
• Guaranteeing excellent, high-quality communication for all PCNT customers
  
• Booking appointments based on appropriate workshop capacities.
  
• Planning return visits for parts orders in consultation with the Service Advisors and Parts Team
  
• Planning and monitoring the key performance indicators in consultation with the Service Manager.
  

Qualifications:

• 1-2 years of dealership experience is an asset.
  
• Call Centre or contact centre experience, taking calls, booking appointments, is an asset
  
• Excellent customer service skills with enthusiastic and friendly demeanor.
  
• Able to work well under pressure.
  
• Strong attention to detail will be required.
  
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
  
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  
• Able to effectively communicate both verbally and in writing.
  
• Ability to perform multiple duties in a high-energy, fast-paced environment.
  
• Must have a results-oriented mindset to succeed.
  
• Willing to work as a member of a team and interact with others in a professional and courteous manner
  
• Bilingual in Mandarin and English is an asset
  
• Mu st be legally eligible to work, and reside in Canada
  

Here's why you should apply:

• Paid weekly accurate and on time
  
• Strong health and safety programs
  
• Medical and dental benefits once qualified
  
• Free training programs
  
• New and quicker onboarding process
  

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
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