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Customer Experience Coordinator
Customer Experience CoordinatorAdecco Canada • Toronto, Ontario, Canada
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Customer Experience Coordinator

Customer Experience Coordinator

Adecco Canada • Toronto, Ontario, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Temporaire
  • Quick Apply
Description de poste

Adecco is currently hiring a full-time Customer Experience Coordinator to join their dynamic team. In this role, you will be the first point of contact for customers, ensuring smooth communication and a seamless service experience while supporting internal teams and optimizing workshop operations.

  • Pay Rate : $ 21.00 / hour
  • Location : Toronto, ON
  • Job type : Temporary | Full-time

Here's why you should apply :

  • Paid weekly accurate and on time
  • Strong health and safety programs
  • Medical and dental benefits once qualified
  • Free training programs
  • New and quicker onboarding process

    • Responsibilities :

  • Handle inbound and outbound communications via phone and email with professionalism and efficiency.
  • Ensure all customer interactions are clear, courteous, and aligned with brand expectations.
  • Book service and maintenance appointments, optimizing workshop capacity and customer convenience.
  • Respond promptly to online inquiries and service requests, maintaining brand standards.
  • Collaborate with internal departments including Service, Parts, and Sales to coordinate customer needs.
  • Use established communication templates and call scripts to maintain consistency and quality.
  • Maintain accurate records of scheduled appointments and customer interactions.
  • Support the Service Manager with updates on customer conversations and appointment statuses.
  • Execute outbound campaigns and follow-up calls as directed by the department manager.
  • Assist with administrative tasks related to service operations.
  • Monitor and report on key performance indicators in collaboration with the Service Manager.
  • Continuously expand product and service knowledge to better support customer inquiries.
  • Identify and escalate potential customer concerns to the appropriate team members.

    • Qualifications :

  • 1-2 years of experience in a dealership or customer service environment preferred.
  • Previous experience in a call centre or contact centre is an asset.
  • Strong communication skills with a friendly and professional demeanor.
  • Ability to multitask and thrive in a fast-paced setting.
  • Detail-oriented with a proactive approach to problem-solving.
  • Comfortable working with diverse teams and maintaining a high level of professionalism.
  • Results-driven and committed to delivering exceptional customer service.
  • Willingness to work collaboratively and contribute to a positive team culture.
  • Mu st be legally eligible to work, and reside in Canada

    • Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

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