Production Support Analyst

Role Description : Production Support Analyst Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team and that’s exactly what we’re building at Rogers.

A team that innovates and a team that wins. In our technology team, supporting Rogers Sports & Media, we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do.

We build & support an impressive collection of assets; digital & linear media properties like Sportsnet, City, FX and Breakfast Television, our Toronto BlueJays sports teams, sports events like Hometown hockey and the Rogers Cup of Tennis.

As part of Digital Technology, we help Rogers Sports & Media touch 30 million Canadians every month in our digital and linear delivery platforms! Not only is our business strong, but so is our culture.

We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work.

That starts with our firm commitment to a diverse, inclusive and safe workplace. As we grow our team, the well-being of our team members remains our top priority.

To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Are you up for the challenge and the fun? If so, consider the following opportunity!Rogers is seeking a Production Support Analyst to support Rogers Radio / TV Broadcast applications for our Digital Media production environment.

This position reports to the Manager, Production Support at the Rogers downtown Campus located at 1 Mount Pleasant. Experience with Radio / TV Broadcast application support, Deskside support or other functions within the Media space is key.

Proven ability to work with Media projects to deliver new and enhanced functionality to the business is also key.What you will be doing :

• Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
• Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
• Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Managing vendors, including tracking hardware / software issues and driving vendors to resolve issues.
• Following ITIL processes and procedures as it relates to incident management, change management and problem management.
• Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
• Manage security across the environment including user administration across various applications
• Manage service requests related to domains, DNS and

Competencies : Digital : Cloud DevOps, Digital : DevOps, Akamai

Experience (Years) : 6-8