Technical services representative

Description

The Technical Service Representative is responsible for performing diagnostics and / or evaluations related to parts and after-sales service for our various equipment lines.

You will receive training on the operation of different cleaning equipment and will be in contact with a diverse clientele from across Canada.

Responsibilities

Member of the service and equipment director's team, the technical service representative performs all of the following functions :

• Act as the primary point of contact for customer calls nationwide and provide technical solutions;
• Address issues raised by customers to determine the nature and cause of these problems;
• Coordinate with service technicians for interventions if necessary;
• Inform suppliers, customers, and company employees about policies related to warranties and merchandise returns;
• Access a database regarding prices and customers to ensure service efficiency;
• Enter orders into the order management system;
• Check product availability, manage inventories, and coordinate to ensure prompt and efficient deliveries;
• Track orders until delivery and follow up with customers to ensure their satisfaction;

To perform, you need to :

Advantages

Note