The Security Officer’s role is to protect the company’s assets while being a welcoming ambassador to the Casino. Security
Officers will protect all guests and team members against theft, fraud, vandalism and abuse while delivering the highest
level of service and respect to patrons and colleagues. You will perform a number of varying duties throughout your shift,
including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found,
and monitoring and recording within a daily log and assigned notebook. You may also be required to provide first aid and
medical attention. At all times, you must be aware of the gaming operations, and you will work under the Alcohol and
Gaming Commission of Ontario (AGCO) regulations and comply with all applicable laws, policies and procedures.
The successful candidate will possess :
- Ability to exceed internal and external guest expectations through timely, effective and service-oriented
- communication;
- Two years of experience working with the public in a service role or in the service industry;
- Excellent problem solving and conflict resolution capabilities;
- High school diploma or equivalent required, post-secondary education an asset;
- Previous experience or training in security an asset;
- A willingness to learn, develop and achieve new skills for personal and professional development;
- Computer literacy in MS Office;
- Ability to successfully obtain Smart Serve certification;
- Inquisitive, investigative mind, able to identify suspicious behaviours / transactions and make sound judgments
- based on this;
- Able to organize data with great accuracy;
- Knowledge of privacy legislation an asset;
- A current First Aid / CPR certification;
- The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of
Ontario.
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