Work Term : Permanent
Work Language : English
Hours : 40 hours per week
Education : Bachelor's degree
Experience : 5 years or more or equivalent experience
Work setting
- Consulting firm
- Private company, corporation or industry
- Testing
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
3-4 people
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Mainframe
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Project management software
- Programming software
- Website creation and management software
- Desktop publishing software
- Mapping and data visualization software
- Database software
- Mac OS
- Quick Books
- Salesforce
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP / IP
- Wireless networks
- WordPress
- Networks
Area of specialization
- Project management
- System integration
- Cybersecurity
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Health benefits
- Dental plan
- Health care plan
Financial benefits
Gasoline paid
Other benefits
- Free parking available
- Learning / training paid by employer
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