- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
- Education : Bachelor's degree
- Experience : 5 years or more
- or equivalent experience
Work setting
- Consulting firm
- Private company, corporation or industry
- Testing
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
3-4 people
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Mainframe
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Project management software
- Programming software
- Website creation and management software
- Desktop publishing software
- Mapping and data visualization software
- Database software
- Mac OS
- Quick Books
- Salesforce
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP / IP
- Wireless networks
- WordPress
- Networks
Area of specialization
- Project management
- System integration
- Cybersecurity
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Health benefits
- Dental plan
- Health care plan
Financial benefits
Gasoline paid
Other benefits
- Free parking available
- Learning / training paid by employer
technical support supervisor
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Inte...
technical support supervisor
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Inte...
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