Team Lead (CAN)

Your role in a nutshell

As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solves effectively & proactively as much as possible using available resources
• Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
• Communicate effectively & act as a flexible & responsible role model to your team
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
• Working with the Store Management team to :

o Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life

o Ensure development of customer loyalty to further build The Body Shop brand

o Meet sales & performance targets

o Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants

What we look for

• Experience in a customer facing role and a genuine passion for beauty & the retail industry
• Ability to communicate & listen effectively & demonstrate operational skills
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself
• Ability to multitask, manage time & work flexible hours
• Ability to work independently with minimal direction

What we offer

• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% staff discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism

UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good

• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are employees may join any / all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

Collaborative SkillsPurposePersonal ConductLeadershipCommerciality