Service Coordinator

Description

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go
• Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

The Opportunity :

The Service Coordinator partners with Dispatch and Service personnel regarding all service-related areas to ensure smooth operation of the service department.

Responsibilities :

Service Coordination / Dispatch :

• Schedules in-field service work for residential and commercial customers
• Communicates with service team daily on workorder details, customer details and locations
• Creates and schedules workorders for regulatory and billable work using both internal and third party resources
• Coordinates with Dispatch for driver availability and tank evacs
• Coordinates and schedules technical and safety training

Customer Service :

• Resolves complaints from customers, Service team, and / or Dispatchers
• Works with management to resolve challenges with and for customers
• Liaises with vendors regarding equipment pricing, availability, and delivery to ensure proper supply of equipment.
• Gather information from vendors and verify it aligns with branch parameters, would get approval before proceeding.

Tracking / Reporting :

• Schedules and Maintains asset inventory
• Provide reports for asset and revenue control
• Confirming pricing on quotes and service billing
• Maintains customer accounts with current billing and asset information
• Completes Equipment Rental Agreements with new and existing customers

Requirements :

• Diploma or Degree in Business Administration or related field is considered an asset
• Experience with dispatching in a fast paced, ever-changing environment is an asset
• Previous industry experience and strong propane product knowledge is an asset
• Strong computer skills, including Microsoft Office Suite (Excel, Word, etc)
• Demonstrated ability to manage difficult customer escalations and interactions
• Strong organizational, listening, and interpersonal skills
• Ability to think on your feet and make sound business decisions
• Strong communication skills and the ability to gather and share information in a detailed and concise manner
• Demonstrated ability to balance multiple demands and competing priorities
• Proven analytical skills and the ability to compile and present information
• Ability to respond positively to change and maintain flexibility
• Team player with a positive get-it-done attitude
• Valid drivers license and willingness to travel infrequently as needed

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required.

Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine :

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do :

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print :

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and / or fitness for duty testing.