Tasks
- Responding to various customer inquiries and questions by phone, email, and in person.
- Completing the full follow-up of order processing.
- Responding to requests for quotes and other future needs.
- Communicating with customers when there is a delivery delay or other issues related to the order.
- Working closely with the Operations, Sales & Marketing departments.
- Updating customer accounts in the ERP system.
- Managing a small portfolio of customers to ensure excellent service.
- Actively participating in scheduled meetings.
- Resolving customer issues according to company guidelines (breakages, returns, dissatisfaction).
- Performing any other related tasks.
- If you are ready to take on new challenges, we want to meet you!
Advantages
- Available parking.
- Work in an environment where your contribution will be valued and rewarded.
- Employer attentive to employees.
Job requirements
- Completed high school diploma (DES).
- At least 3 years of experience in customer service or any other related experience.
- Experience in sales or reception (an asset).
- Written and spoken bilingualism (French and English).
- Good knowledge of Microsoft Office Suite.
- Knowledge of ERP & CRM systems (an asset).
Desired profile
- Positive attitude and self-motivated.
- Customer service-oriented.
- Excellent team spirit.
- Versatile, efficient, and professional.
- Initiative, good organizational skills, and the ability to prioritize.
- Attention to detail & ability to learn quickly.
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