SwitchboardReceptionist

Job Description

Date Posted : January 23 2026

Closing Date : January 30 2026

Start Date : February 2 2026

Program : Switchboard / Reception

Job Type : Full-time

Group : CUPE

Branch : Whitby

Reports To : Shawn Bell ( subject to change)

Are you highly organized detail-oriented and able to work accurately in a busy environment with frequent interruptions Are you seeking a rewarding career that cares for others in an organization that cares for you Youre looking in the right place.

As a Switchboard / Receptionist duties include operating a Switchboard console within a centralized switchboard model transferring calls supplying information to callers and taking messages and performing other duties as assigned .

By applying your health care administrative support experience you will have the opportunity to play a key role in providing connected accessible patient-centred care and be supported by our collaborative team that includes over 9000 regulated health care and other professionals.

As a valued team member your mission will be to help our patients be healthier at home while you benefit from our supports for professional growth personal wellness andwork-life balance.

What will you do

• Operate a switchboard console in a centralized switchboard model receiving calls and providing first call resolution or redirecting as appropriate;
• Provide information to callers transfer calls take messages;
• Prepare and collate materials to support Patient Services including placement packages Expected Death packages etc;
• Maintain the Reception desk area and complete regular administrative tasks;
• Receiving incoming mail and courier deliveries date-stamping logging and tracking accordingly; preparing outgoing courier deliveries;
• Greeting and signing in visitors and directing them to meeting rooms or to appropriate resources
• Booking meeting rooms upon request through Meeting Planner;
• Running weekly ERL reports and ensuring emergency bins are prepped through the completion of monthly emergency bin checklists;
• In the event of an evacuation ensuring the visitor sign in book is retrieved and provided to appropriate emergency lead;
• Receiving incoming faxes and redirecting as appropriate;
• Manage brochure racks / walls at Reception communicating with external agencies to ensure materials are up to date and available;
• Other duties as assigned .
• Embody Ontario Health atHome mission vision and values and apply quadruple aim (enhancing patient experience enhancing provider / staff experience improving value and improving populations health) to support continuous quality improvement in daily work
• Exemplify embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
• Continually demonstrate a commitment to create a positive culture of equity inclusion diversity and anti-racism

What must you have

What would give you the edge

Hours of Work

Monday to Friday 8 : 30am-4 : 30pm s u bject to change as per the Collective Agreement (35 hours per week; 70 hours per bi-weekly pay period).

Position Location and Travel

A valid drivers license and access to a vehicle is preferred.

What do we offer

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuouslearning growth and innovation we offer :

Who we are

We are Ontario Health atHome ready to serve every person in Ontario. We partner with patients and caregivers primary care providers hospitals long-term care and retirement homes service providers and Ontario Health Teams to deliver responsive accessible integrated patient-centred care.

If youre interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn partner and connect care and be cared for this is your home.

Equity Inclusion Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity inclusion diversity and anti-racism. We are committed to attracting engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however only those selected for an interview will be contacted .

This job posting is for an existing vacancy.

Required Experience :

Junior IC

Key Skills

Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 26 - 30