Assignment : RQ08073 - Software Developer - CRM - Senior
Job Title : Dynamics 365 CRM Developer
Requisition (SS) : RQ08073
Start Date : 2024-11-04
End Date : 2025-04-04
Client : Government Services Integration Cluster
Office Location : 222 Jarvis St, Toronto
Organization : Government Services Integration Cluster
Ministry : Ministry of Public and Business Service Delivery (former MGCS)
Business Days : 120.00
Note : Hybrid - 3 days onsite / 2 days remote
Must Have :
- Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
- Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
- Customize Dynamics using C#, JavaScript, and HTML
- Experience with Dynamics 365 and Azure solution design
Description
Responsibilities
- Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and / or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
- Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical issues.
General Skills
- Experience in programming and analysis; specialized CRM software package support at the specified experience level.
- Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
- Experience in structured methodologies for the development, design, implementation, and maintenance of applications.
- Experience in design, code, test, debug, and document applications.
- Experience in the use of object and / or third-generation language development tools.
- Experience in one or more programming languages.
- Experience in application design, latest design patterns, deployment, and troubleshooting.
- Experience with relational and hierarchical database technologies.
- Experience in the use of information retrieval packages using query languages.
- Experience with one or more communications protocols.
- Experience in structured methodologies for the design, development, implementation, and maintenance of applications.
- Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
- Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
- A team player with a track record for meeting deadlines.
CRM Software Development Skills
- Knowledge and experience with specific CRM software and anticipated future releases, high availability solution design, and implementation.
- Knowledge and experience with specific CRM enterprise architecture methodologies, design standards, and tools.
- Experience with middleware and gateways.
- Expertise in specific tools for CRM software development.
Desirable Skills
- Knowledge and experience with programming Internet-ready applications.
- Knowledge and experience in rapid application development (RAD) methodologies.
- Knowledge and understanding of Information Management principles, concepts, policies, and practices.
- Experience with middleware and gateways.
- Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging.
- Ability to provide post-implementation support and resolve any post-implementation technical issues.
- Experience conducting design walkthrough sessions with the project team.
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
- Ability to provide user and system documentation as required.
Experience and Skill Set Requirements
General Skills
- Experience in programming and analysis; specialized CRM software package support at the specified experience level
- Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
- Experience in structured methodologies for the development, design, implementation and maintenance of applications
- Experience in design, code, test, debug and document applications
- Experience in the use of object and / or third generation language development tools
- Experience in one or more programming languages
- Experience in application design, latest design patters, deployment and troubleshooting
- Experience with relational and hierarchical database technologies
- Experience in the use of information retrieval packages using query languages
- Experience with one or more communications protocols
- Experience in structured methodologies for the design, development, implementation and maintenance of applications
- Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
- A team player with a track record for meeting deadlines CRM Software
Development Skills
- Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
- Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
- Experience with middleware and gateways
- Expertise in specific tools for CRM software development desirable skills
- Knowledge and experience with programming Internet-ready applications
- Knowledge and experience in rapid application development (RAD) methodologies
- Knowledge and understanding of Information Management principles, concepts, policies and practices
- Experience with middleware and gateways
- Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
- Ability to provide post-implementation support and resolve any post-implementation technical issues
- Experience conducting design walkthrough sessions with project team
- Knowledge and understanding of the OPS Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
- Ability to provide user and system documentation as required
Evaluation Criteria
Experience (30%)
- Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
- Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
- Customize Dynamics using C#, JavaScript, and HTML
- Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.
- Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.
- Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting.
- Expert in customization of Microsoft Dynamic CRM Power App Customer Service Portal, creating custom pages, utilizing Dynamic forms and views to display on the customer service portal.
- Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.
Technical Skills (40%)
- Experience with Agile methodologies
- Experience with Dynamics 365 and Azure solution design
- Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
- Working knowledge of both low code development and custom development on Dynamics 365
- Working knowledge with Dataverse design and development
- Working knowledge of development in Azure technologies
- Working knowledge of .NET, C#, JavaScript
- Working knowledge of DevOps, task boards, pipelines, etc.
Report and Data Migration (20%)
Working knowledge of creating MS Power Bi Reports and CRM Word Template Knowledge
Communication Skills (10%)
- Strong communication skills to prepare documentation, including but not limited to : solution documentation, user manuals, reports, reviews, assessments
- Ability to present ideas and suggestions clearly and effectively and in a userfriendly manner; maintain a high level of customer service to both internal and external clients
- Ability to communicate designs and development in clear and understandable manner
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