Administrative Support V - Manager Services Specialist
Your Opportunity:
Alberta Health Services is seeking a highly organized and customer service driven individual for the role of Manager Service Specialist within our Human Resources Contact Centre (HRCC) team. The Administrative Support V - Manager Service Specialist will provide educated and informed recommendations to operational leaders and Human Resources Business Partnerships (HRBP) inquiries. The individual will be fluent in organization policies and procedures, collective agreements and best practices to ensure that the most informed solutions are provided. You must have the ability to build and foster strong working relationships with various stakeholders across the organization to ensure issues are addressed in a timely manner. The incumbent will be a subject matter expert (SME) with in-depth knowledge of all HRSS functional areas (such as HR admin, payroll and e-People) and the ability to work independently and seek guidance when necessary. To be successful, you must demonstrate the ability to resolve conflicts and de-escalate complex and stressful situations but still have the ability and knowledge to escalate issues appropriately. Exceptional verbal and written communication skills are required. The successful candidate must be fluent in understanding metrics, analyzing reports, monitoring deliverables, and ensuring regular report updates are provided to leadership. This role requires working well under pressure in a high-volume contact centre environment. A flexible schedule is required for this role.
Description:
As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Required Qualifications:
Completion of post-secondary education ( certificate in office or business administration).
Additional Required Qualifications: Preferred Qualifications:
Experience using e-People in HR Admin, Benefits, Pension, Payroll or LOA is an asset. Experience in Recruitment or RMS is an asset. Previous experience in a contact centre setting, receiving inbound calls is an asset.