Acts as primary liaison for service provision, guest inquiries and staff deployment, working with the supervisor during peak service times.
Under the guidance of the Food Services Supervisors, monitors work assignments of staff on the front line or service line and redeploy or respond to changing needs or replenishment requirements during pre-service preparations as well as during peak service periods.
Monitors work of service staff to ensure service expectations are met. Works with Sales Associates, dishwashers, student workers and culinary staff to deliver expectations and consults with the Food Services Supervisors to resolve any issues or answer any inquiries from the guest.
Monitors service staff breaks to ensure sufficient coverage during peak times of service.
Assists with service by helping with classification specific duties as needed.
Reports any issues, feedback or suggestions to the shift supervisor prior to end of shift.
Carries out any other related duties as necessary in keeping with the qualifications and requirements of the job.
Consequence of Error/Judgement
Makes minor decisions related to allocation of work of service staff and area cleanliness; errors in decision making may negatively impact customer service.
Supervision Received
Works under general supervision and from verbal and written instructions and procedures.
Supervision Given
Allocates work, provides instruction and monitors the work of food service staff.
Minimum Qualifications
High school graduation, FoodSafe level 1 and Serving It Right certificates and a minimum three years of related experience or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Awareness of climate action objectives, with an understanding and belief in their importance, while critically thinking about its integration within strategic business goals.
Supervisory or leadership experience in a service environment. Ability to make accurate and rapid calculations. Ability to work within a team
environment and provide direction on service procedures to staff in a residence dining environment. Effective communication, customer service and
supervisory skills.
Ability to work flexible hours.
Team Lead (Regular Part-Time) • Vancouver, British Columbia, CA
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