Talent.com
Confidential
Head of Customer ExperienceConfidential • Calgary, Alberta, CA
Head of Customer Experience

Head of Customer Experience

Confidential • Calgary, Alberta, CA
1 day ago
Job type
  • Full-time
Job description
Head of Customer Experience About the Company Popular trade sales platform Industry Computer Software Type Privately Held, VC-backed Founded 2015 Employees 201-500 Funding $6-$10 million Categories - Construction - Home Improvement - Home Renovation - Marketplace Specialties - saas - b2b - roofing software - quotes and invoices - proposals - and measurements About the Role The Company is seeking a Head of Customer Experience to join their dynamic team. The successful candidate will be responsible for defining and executing the post-sale customer strategy, with a focus on building a future-oriented organization that leverages AI, automation, and digital-first experiences. This role requires a leader who can drive customer experience innovation, improve customer outcomes, and partner cross-functionally to optimize the end-to-end customer journey. The Head of Customer Experience will be at the forefront of creating a customer-first culture, owning the holistic customer experience, and leading the customer operations team to ensure a consistent and seamless journey across all touchpoints. Applicants for the Head of Customer Experience position at the company should have a minimum of 10 years' experience in customer experience, success, operations, or support within a B2B SaaS environment. The role demands a strategic thinker with a proven track record in improving customer retention, satisfaction, and operational efficiency. The ideal candidate will have experience in AI and automation implementation, a strong understanding of customer lifecycle management, and the ability to build and lead high-performing teams. A deep customer-centric approach, the ability to identify and address customer friction, and a talent for driving continuous optimization are essential. The Head of Customer Experience will also be expected to have a strong analytical skill set, exceptional executive presence, and the ability to partner effectively with cross-functional teams. Hiring Manager Title Chief Operating Officer Functions - Marketing - Business Development
Create a job alert for this search

Head of Customer Experience • Calgary, Alberta, CA

Similar jobs

Director of User Experience

PhreesiaCalgary, AB, CA
Full-time

Phreesia is seeking a seasoned and visionary.Director of User Experience (UX).This is a unique opportunity to shape and champion a business-driven, AI-enabled UX strategy that transforms how patien... Show more

 • Promoted

Remote Management Consultant

Micro1Okotoks, Alberta, CA
CA$50.00 hourly
Remote
Full-time

Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Show more

 • Promoted

Head of Analytics & Insights for Revenue Growth

Viral NationCalgary, AB, CA
Full-time

A dynamic marketing agency in Canada is seeking a Director of Business Intelligence to lead their analytics strategy for a major consumer goods organization.This role focuses on building a high-per... Show more

 • Promoted

Head of Customer Success

Kinsta®Calgary, AB, CA
Full-time

Kinsta is one of the top‑managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms.We're motivated by excellent quality,... Show more

 • Promoted

Head of Product Management

NdaxCalgary, Alberta, Canada
Full-time

As one of Canada's largest and fastest growing cryptocurrency trading platforms, Ndax has set the bar high for the country's fintech industry and is constantly leading the way in terms of security ... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausOkotoks, AB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Retail Keyholder: Customer Experience & Store Operations Lead

Club MonacoCalgary, AB, CA
Full-time

A retail company in Calgary is looking for a Keyholder to enhance customer service and operational effectiveness.The role includes overseeing store operations, supporting staff training, and ensuri... Show more

 • Promoted

Head of Product

Arcadia SearchCalgary, AB, CA
Full-time

A top-performing Layer 1 blockchain project—already a top 10 by TVL—is hiring a Head of Product to lead core product strategy across its protocol infrastructure, DeFi stack, and user-facing applica... Show more

 • Promoted

Remote Head of Engineering for Fintech Platform

KoyfinCalgary, AB, CA
Remote
Full-time

A progressive fintech company in Canada is seeking a Head of Engineering to scale their analytics platform.This role involves defining technical strategy, building a high-performing engineering tea... Show more

 • Promoted

Customer Experience Specialist

Isolocity QMSCalgary, AB, CA
Full-time

We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems.Isolocity provides quality mana... Show more

 • Promoted

Head of Engineering

BigGeocalgary, ab, Canada
Full-time

We help companies manage and access the world's spatial data.Any size, any slice, any insight.BigGeo is defining a new infrastructure category for how spatial and temporal data is organized, access... Show more

 • Promoted

Head of Risk - Remote

BitfinexCalgary, AB, CA
Remote
Full-time

Be among the first 25 applicants.Inspired by Bitcoin's vision of financial freedom, we are committed to empowering individuals to transact and connect seamlessly across the globe.From the early day... Show more

 • Promoted

Remote Director of Customer Success

CarriersEdgeCalgary, AB, CA
Remote
Full-time

A progressive tech company in Canada is seeking a remote Director of Customer Success to oversee customer support and enhance team performance.The ideal candidate will have over 8 years of experien... Show more

 • Promoted

Head of Engineering

OpenMinedCalgary, AB, CA
Full-time

If we are successful, you will lead the engineering team to build the public internet for the world's non-public information — unlocking 1,000,000x more data in every scientific field and industry,... Show more

 • Promoted

Customer Success Manager-Enterprise

Search AtlasCalgary, AB, CA
Full-time

The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform.This role will build strong client relationsh... Show more

 • Promoted

Customer Experience Role at Relay

RelayCalgary, AB, CA
Full-time

Support and elevate the customer journey as a Customer Experience Specialist at Relay.Engage with clients and help resolve issues through strong communication.This position focuses on enhancing cus... Show more

 • Promoted

Customer Operations Leader- Store Experience

IndigoCalgary, Alberta, Canada
Full-time

The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results.They provide coaching and feedb... Show more

 • Promoted

CEO, Head of Global Services

ToptalCalgary, AB, CA
Full-time

Be among the first 25 applicants.Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on‑demand.With $200+ million in annual rev... Show more

 • Promoted

VP of eCommerce & Digital Experience

FreebirdCalgary, AB, CA
Full-time

Freebird is a fast-growing DTC brand transforming grooming and shaving with innovative products, bold marketing, and a relentless focus on customer experience.We've scaled to 9-figures in revenue t... Show more

 • Promoted

Key Lead Customer Experience Role

KnixCalgary
Full-time +1

Become a Key Lead at Knix, specializing in creating inclusive and confidence-building experiences for customers.Support your team and elevate sales performance in this engaging part-time position.Y... Show more