Relationship Officer, Secured Recovery

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

As a member of RESL Secured Recovery you will utilize third-party expertise to liquidate CIBCs non-performing residential mortgage portfolio. The team manages the national foreclosure and power of sale process for all defaulted residential mortgages referred by CIBCs Client Account Management collection team. As a Relationship Officer Secured Recovery youll be responsible for mitigating CIBCs losses when Residential Mortgages default. Youll be managing the end-to-end relationship with external business partners including Recovery suppliers lawyers paralegals law clerks and property managers to ensure achievement of Secured Recovery Operations business this role youll also have the authority to recommend write offs to be a witness in court to present facts data and information in an accurate way and trusted to represent and protect CIBCs interests and to sign affidavits where specifically allowed by CIBC Legal Division.

At CIBC we enable the work environment most optimal for you to thrive in your role.Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How Youll Succeed

• Relationship Building Collaborate with internal and external business partners to effectively manage the assigned client portfolio. Set clear performance expectations monitor progress and provide business partners with feedback and direction to optimize business results and promote efficiency and timely account resolution.
• Risk Management - Safeguard Client Account Management from potential reputational/legal risks and ensure that CIBC standards are upheld through third party relationships. An extensive and effective analysis interpretation and comprehension of various reports and financial data to influence Business Partners performance will enable you to achieve your performance objectives.
• Administration - Provide an accurate synopsis to the management team to assist in the identification of root causes and recommend changes to processes to avoid reoccurrence. Develop presentations that appeal to broad audiences from senior levels to general employee levels both internally and externally.

Who You are

• You have a degree/diploma in Post secondary education university or community college or equivalent business related experience.

• You can demonstrate good working knowledge of Collection processes and procedures as well as legislative/regulatory requirements as related to recovery portfolios Its an asset if you have good working knowledge of Bank Host systems

• Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making.

• You act like an owner. You thrive when youre empowered to take the lead go above and beyond and deliver results.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

COINS systems Group Problem Solving Microsoft Excel Microsoft PowerPoint Negotiation Plexus systems Vendor Management

Required Experience:

Unclear Seniority

Experience: years
Vacancy: 1