TOC Analyst

Who We Are

Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof’s work in the security space has been recognized nationally and globally with Microsoft’s global Security Partner of the Year in 2021 and the Microsoft Security Trail-Blazer Award in 2024.

At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.

What We Have To Offer

• Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
• Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion - We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

Position Summary

Please Note : This position is a temporary position that will be on a one-year contract.

Bulletproof is seeking a TOC Analyst to join our Technical Operations Centre within our Managed Services department. This role will require working in a 24 / 7 environment, including nights, weekends, and holidays. Each of the shifts will be 12 hours. This position takes place in a supportive team environment with many opportunities to learn and grow.

Responsibilities

Continuously monitor IT infrastructure, network systems, and applications for anomalies and performance issues using various monitoring tools.

Perform initial diagnostics and troubleshooting of technical issues related to hardware, software, and network components.

Regularly review and analyze system performance metrics to identify potential improvements and optimize system performance.

Update your team lead on any potential documentation improvements you notice and any process adjustment that may be needed.

Act as a liaison between different technical teams, management, and end-users to facilitate effective communication and collaboration.

Adhere to organizational policies, procedures, and best practices related to IT operations and security.

Participate in post-incident reviews and contribute to the development of preventive measures and process improvements.

Continuously enhance your technical skills and knowledge through professional development opportunities.

Required Education / Credentials / Qualifications

Benefits

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