Part-Time Guest Services Agent

Job Title: Part-time Guest Services Agent.

Location: The Como Hotel - 1825 Comox St, Vancouver, BC.

Employment Type: Part-time 15-30 hours /week.

Must be currently residing in BC and legally able to work in Canada.

Job Overview:

The Como Hotel is seeking a friendly, organized, and service-oriented Part-Time Guest Services Agent to support our day-to-day guest experience. This role is ideal for someone who enjoys helping others, is comfortable using technology, and can work both independently and as part of a team. You’ll be the first point of contact for our guests, helping to ensure smooth check-ins, clear communication, and memorable stays.

Key Responsibilities:

• Be the first point of contact for guest inquiries via phone, text, and email.
• Provide exceptional service to guests before, during, and after their stay.
• Respond promptly to guest inquiries and reviews by phone, text, and email using our hotel cloud-based systems (Cloudbeds, Whistle, etc.) and ensure they are resolved to satisfaction.
• Assist guests with check-in, check-out, and general questions throughout their stay.
• Use hotel cloud-based systems (like Cloudbeds and Whistle) to manage bookings, payments, and communication.
• Coordinate with housekeeping and maintenance to ensure a seamless guest experience.
• Support the leadership team with operational tasks and on-site assistance when needed.
• Resolve issues promptly and professionally to ensure guest satisfaction.
• Keep accurate records, reports, and follow hotel procedures and policies.
• Proactively check in with guests during and after their stay to ensure a smooth experience.
• Encourage satisfied guests to leave positive reviews on platforms.
• Monitor guest feedback and escalate any concerns to the hotel leadership team.
• Support initiatives to improve the guest experience based on reviews and feedback trends.
• Support the leadership team with sales and marketing initiatives.

Requirements:

• Excellent English, both written and verbal communication skills.
• 1 - 2 years experience in Hospitality or Hotel Industries pertaining to Front Office Operations.
• Resides in Metro Vancouver and can access the hotel within 30 minutes.
• Comfortable using technology and learning hotel software (training provided).
• Strong time management, organizational skills, and attention to detail.
• Availability for part-time hours including evenings, weekends, and holidays.
• Availability to work overnights and learn the Night Audit.

Who You Are:

• Warm, thoughtful, and genuinely enjoys helping others.
• Calm and resourceful, especially when handling unexpected situations.
• Proactive and attentive—you notice what guests may need and act before being asked.
• Reliable, accountable, and comfortable working independently.
• A clear and considerate communicator who collaborates well with others.
• Curious, open to feedback, and eager to learn and improve.
• Naturally welcoming and committed to creating thoughtful, memorable guest experiences.

About The Como Hotel:

Designed for the modern traveler, The Como is a locally owned 32 room boutique hotel offering a thoughtfully curated stay—where design, comfort, and simplicity come together seamlessly. With self-service technology, welcoming spaces, and an eye for detail, we create a guest experience that feels both personal and effortlessly elevated.