WFH DISPATCHER

Job Summary

The Work-From-Home Dispatcher is responsible for coordinating, scheduling, and monitoring field personnel or drivers to ensure timely and efficient service delivery. This role requires strong communication skills, attention to detail, and the ability to work independently in a remote environment.

Key Responsibilities

Dispatch drivers, technicians, or field staff according to schedules and priorities

Monitor routes, job progress, and service completion using dispatch software

Communicate with drivers and clients via phone, email, or messaging systems

Respond promptly to schedule changes, delays, or emergencies

Maintain accurate records of dispatch activities and service logs

Verify job completion and update system statuses in real time

Provide excellent customer service and resolve issues professionally

Coordinate with management to improve routing and efficiency

Qualifications & Requirements

High school diploma or equivalent

Previous dispatch, logistics, or customer service experience preferred

Ability to work independently in a remote (WFH) environment

Reliable internet connection and quiet home workspace

Strong multitasking and time-management skills

Skills & Competencies

Excellent verbal and written communication

Proficiency with computers, dispatch software, and GPS systems

Strong organizational and problem-solving abilities

Ability to remain calm under pressure

Attention to detail and accuracy

Work Environment

Fully remote / Work-From-Home

Flexible or shift-based scheduling depending on business needs

Reporting To

Dispatch Manager / Operations Manager