About the client : Our client in the Electronic Consumer Industry with a full range of electronics and appliances into the Canada market.
This includes televisions, refrigerators, air-conditioners, dehumidifiers, beverage coolers, and freezers. It is looking for a Customer Support Specialist with effective and good attention to details.
Work schedule and location : 9am to 5 : 30pm Monday to Friday at the Mississauga office (work location-L5N 8C2).
The annual salary is 50-51K CAD plus performance bonus and great group benefit plans, RRSP matching.
Responsibilities
- Execute Weekly happy calls after repair completion / Make call back to customers after repair completed to collect feedback (same as NPS questions indicated in the NPS report).
- Follow up with all assigned SROs on daily basis to prevent unnecessary trips for repair.
- Follow up with parts dept on pending orders or back orders.
- Monitor and answer social media (fb, instagram, twitter, reddit) service feedback.
- Receive escalated cases from T2 (VOC, Repair status, parts availability...)
- Daily Handling of VOC the triage for all escalations including investigating and collecting evidence and POP.
- Create RMA for escalated non-repairable cases reported by both CC and ASC.
- Escalate Exchanges requests to ECR.
- Receive all technical inquiries from T2 and provide solution.
- Create Technical bulletin for call center.
- Ship FW to customers if required.
- Improved FCR by training and coaching front-line agents.
- Support with training of the Front line on new policies and procedures and all communications from Canada back office and provide training report.
Requirements
- Associate’s or Bachelor’s degree preferred.
- Minimum 1 year of experience in customer service-related position in a service industry.
- Strong communication and problem-solving skills.
- Attention to details and ability to maintain accurate records.
J-18808-Ljbffr
Dynamic 365 Customer Engagement (CE) Support Specialist
As a D365 Customer Engagement Support Specialist focused on Platform Administration at Greenshield Canada, you will play a critical role in managing and optimizing our Microsoft Dynamics 365 environment. System Support: Work in conjunction with Platform Lead Administrator to address questions and ha...
Remote Customer Support Specialist (Insurance)
As a Remote Customer Support Specialist, you will play a key role in assisting insurance clients, addressing inquiries, and ensuring a seamless customer experience. How to Apply: If you are passionate about customer service and enjoy working remotely, we invite you to apply for this rewarding opport...
Customer Support Specialist
Reporting to the Manager, Global Care, the Support Specialist, will:-Respond with urgency to inquiries from customers/partners via email, telephone and live chat on transaction-related issues or errors, escalating to the appropriate internal/external stakeholders-Track and follow up on outstanding i...
Customer Support Specialist
Position Summary Customer Care is looking to hire a well-organized Customer Support Specialist to provide front-line IT support to all our customers with a primary focus on our North American intelligent transportation system (ITS) customers. Providing RMA / Warranty Parts Order Submissions and foll...
L2 Customer Support Specialist
Create & manage customer tickets in ticketing system to support each inquiry. Handle inquiries from our internal and external customers relating to our DRS products and services via phone and email. Trouble shoot L2 technical issues with customers to resolve issue. Engage with a variety of internal ...
Customer Support Specialist
Join Our Team as a Customer Support Specialist! Are you passionate about providing excellent customer service and solving problems? Ao Globe Life is looking for a friendly and dedicated Customer Support Specialist to join our team and help us make every customer interaction a positive one. Why Join ...
Tier 2 Technical Customer Support Specialist
We are looking for a technically skilled and customer-focused individual to join Rewind’s support team as a Tier 2 Technical Customer Support Specialist. We are looking for candidates who have 2-4 years of experience in an elevated customer support or technical support role, preferably in the B2B Sa...
Customer Support Specialist
Customer Care is looking to hire a well-organized Customer Support Specialist to provide front-line IT support to all our customers with a primary focus on our North American intelligent transportation system (ITS) customers. To ensure success as a Customer Support Specialist, you should have experi...
Customer Support Specialist - Canada
The position of Customer Support Specialist is a developmental role that provides a foundation for building the skills necessary to become an Associate Account Manager. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. Crea...
Customer Support & Implementation Specialist, Payroll (Remote)
As a Customer Support & Implementation Specialist, you will be the frontline point of contact for our clients, providing high-quality technical support and guiding them through their payroll processes. Medisolution seeks an experienced Customer Support & Implementation Specialist with a solid backgr...