YoushConsulting is excited to partner with a Canadian start-up to help build their next global success. We are hiring the best talent in Information Technology in Toronto, and across several European countries. If you wish to be part of a global success story building life changing technologies that help millions of people living a healthier life, then you must contact us.
Technical Support Engineer (Perm "Toronto-REMOTE")
This is a central and dynamic position within the organization. The candidate will provide technical support to current and prospective clients, contribute to the development of self-help content, and provide technical support related to company IT systems. Great communication, time management, and social skills are essential as you will be responsible for managing a variety of support matters while providing excellent “customer” service. You may be asked to contribute to the software testing or bug fixes, and installing and configuring company products.
Responsibilities
oRespond to incoming support requests from customers in a timely manner
oInvestigate and resolve technical support issues prior to escalation
oDevelop user documentation, knowledge base, and other self-help content
oProvide pre-and post-sales technical support to sales and marketing staff
oBe proactive and help customers plan for their needs and future demand
oInstall, configure and maintain company products and IT systems
oContribute to product testing and development activities on some occasions
Qualifications
oMust have excellent English communication skills; both verbal and written
oMust have experience in technical support, server administration, or other IT fields
oAbility to troubleshoot web application using Chrome DevTools or similar tools
oDemonstrable skills with scripting languages such as Python, Perl, or Bash
oWorking knowledge of networking protocols, such as HTTP(S), SMTP, TLS, and DNS
oExperience with configuring Linux and Windows server environments
oExperience with server virtualization, configuration, and maintenance
oExperience with database administration
Nice-to-have
oExperience using or developing software for medical imaging
oExperience with using software development tools and methods (source control, unit testing, bug tracking, continuous integration, etc.)
oThorough understanding of the latest security principles, techniques, and protocols
oGood problem-solving skills and ability to work under pressure
oAbility to participate in multiple projects concurrently
oExcellent communication skills (verbal, written, and presentation)
oAbility to understand new technologies quickly is essential
oGood interpersonal skills and customer-focused mindset
Technical Support Engineer • Toronto, Ontario, Canada
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