YoushConsulting is excited to partner with a Canadian start-up to help build their next global success. We are hiring the best talent in Information Technology in Toronto, and across several European countries. If you wish to be part of a global success story building life changing technologies that help millions of people living a healthier life, then you must contact us.
Technical Support Engineer (Perm "Toronto-REMOTE")
This is a central and dynamic position within the organization. The candidate will provide technical support to current and prospective clients, contribute to the development of self-help content, and provide technical support related to company IT systems. Great communication, time management, and social skills are essential as you will be responsible for managing a variety of support matters while providing excellent “customer” service. You may be asked to contribute to the software testing or bug fixes, and installing and configuring company products.
Responsibilities
oRespond to incoming support requests from customers in a timely manner
oInvestigate and resolve technical support issues prior to escalation
oDevelop user documentation, knowledge base, and other self-help content
oProvide pre-and post-sales technical support to sales and marketing staff
oBe proactive and help customers plan for their needs and future demand
oInstall, configure and maintain company products and IT systems
oContribute to product testing and development activities on some occasions
Qualifications
oMust have excellent English communication skills; both verbal and written
oMust have experience in technical support, server administration, or other IT fields
oAbility to troubleshoot web application using Chrome DevTools or similar tools
oDemonstrable skills with scripting languages such as Python, Perl, or Bash
oWorking knowledge of networking protocols, such as HTTP(S), SMTP, TLS, and DNS
oExperience with configuring Linux and Windows server environments
oExperience with server virtualization, configuration, and maintenance
oExperience with database administration
Nice-to-have
oExperience using or developing software for medical imaging
oExperience with using software development tools and methods (source control, unit testing, bug tracking, continuous integration, etc.)
oThorough understanding of the latest security principles, techniques, and protocols
oGood problem-solving skills and ability to work under pressure
oAbility to participate in multiple projects concurrently
oExcellent communication skills (verbal, written, and presentation)
oAbility to understand new technologies quickly is essential
oGood interpersonal skills and customer-focused mindset
Technical Support Engineer • Toronto, Ontario, Canada
An Ancient Greek word referring to “tools of the trade.ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person an... Voir plus
Job Title: AWS Production Support Engineer.Work Arrangement: Hybrid/2 Days.Hands‑on experience with core AWS services and production troubleshooting.Familiarity with services like = Lambda, RDS, GL... Voir plus
At Xe, we value people who take initiative, think big, and follow through.We’re curious by nature and not afraid to ask what if or try something new.We expect people to speak up, bring ideas, and t... Voir plus
Become a Tech Support Representative committed to resolving customer inquiries and enhancing their experience with our products.Your communication skills will play a key role in building customer r... Voir plus
A clean-tech company in Toronto is seeking a Technical Sales Engineer to identify and qualify prospective customers and partners.This role emphasizes early customer engagement and understanding tec... Voir plus
Become a Support Engineer for IBM Compilers and deliver remote technical support to clients.Utilize your analytical skills to resolve complex software issues and enhance customer service.This role ... Voir plus
Elevate your career as a Sales Engineer at Auvik, where technical expertise meets sales strategy.Drive solutions for clients using your specialized networking skills in a collaborative environment.... Voir plus
Genesys Cloud Technical Business Systems Analyst.We are seeking an experienced Genesys Cloud Technical Business Systems Analyst with expertise in contact centre transformation, customer experience ... Voir plus
SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America.Founded in 2016 by entrepreneurs, investors, and energy professionals, SWTCH had a vision of... Voir plus
Technical Support Engineer (Ads, Foodstorm).Technical Support Engineer (Ads, Foodstorm).Apex Systems is a global IT services provider.Jira, coding in Ruby or Python, strong problem-solving skills, ... Voir plus
Become a Technical Support Engineer at Pigment and drive effectiveness in our AI business planning platform.Collaborate with engineering teams to protect productivity and ensure seamless operations... Voir plus
The Technical Support Analyst serves as a Docebo product expert and the first point of contact for customer issues and inquiries.This role ensures customer satisfaction by addressing technical conc... Voir plus
Become a Platform Support Analyst I, focusing on application support for Azure travel solutions.Ensure effective user support, monitor performance, and enhance documentation processes for seamless ... Voir plus
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to c... Voir plus
A financial services company in Toronto is seeking a Production Support Developer to join their application support team.Responsibilities include issue management, ensuring application uptime, and ... Voir plus
As a key member of the Operations Team, the Technical Advisor provides technical product support for complaint handling, service, and repair activities.The role is responsible for supporting custom... Voir plus
Pulsenics is seeking a Technical Sales Engineer to support the growth of its commercial pipeline by identifying, qualifying, and engaging prospective customers and partners across Pulsenics’ target... Voir plus
A leading clinical communication company is seeking a Technical Support Specialist I to provide high-level technical support for customers.The role involves troubleshooting complex issues, engaging... Voir plus
Job Description Summary Customer Technical Support (Hardware) engineers in the Global Applications & Support team specialize in Grid Automation (GA) and have the primary mission of advanced (Level ... Voir plus
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues... Voir plus
