Associate Director, Research & Analytics

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities.

Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category : Other

Job posting ID : 6510

Employment status : Regular full-time

Classification : PTS / MGT / IT B

Salary / Rate of pay : $127,250.00 - $143,538.00

Application deadline : 2021-10-22

Application requirements :

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the .

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work.

We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Regular Full-Time Associate Director, Research & Analytics to join our dynamic Insight and Donor Experience team.

The work of an Associate Director, Research & Analytics is integral to Canadian Blood Services’ role as Canada’s Biological Lifeline.

The Associate Director, Research and Analytics is a critical leadership role responsible for driving the research and analytics strategies that underpin the organization’s donor base and registrant growth objectives.

This position directly supports the Director of Donor Research, Analytics. The Associate Director will leverage data-driven insights to inform and enhance strategies aimed at expanding the organization’s donor network, increasing engagement, and achieving substantial growth in registrations.

Furthermore, the Associate Director, Research and Analytics establishes and maintains a comprehensive reporting framework, in collaboration with the Director, Research & Analytics, ensuring consistency and clarity across various initiatives.

By focusing on operational standardization and excellence, they strive to elevate the performance of the Donor Engagement & Corporate Reputation division, positioning it for success within the broader organizational context.

Formula for success

Leveraging your strong leadership skills. provide strategic direction for research, analytics, marketing analytics, and performance measurement initiatives that directly support donor base expansion and registrant growth.

Lead cross-functional collaboration to ensure that research and analytics efforts are aligned with the organization’s growth targets and are integrated into broader strategic initiatives.

Using your superior people management skills, Oversee the day-to-day operations of the research and analytics team, including data analysts, data scientists, and researchers, ensuring that all efforts are focused on supporting the organization’s growth objectives.

Implement effective performance management practices, setting clear objectives and evaluating team performance against growth-related goals.

Drawing on your coaching skills, lead talent development initiatives, providing mentorship, training, and growth opportunities to team members, with a focus on developing skills that drive donor acquisition and retention.

Foster a culture of excellence, innovation, and continuous improvement, ensuring that the team is equipped to meet the demands of an expanding donor base.

Utilizing your expertise in Project management and Innovation, lead the planning, execution, and evaluation of major research and analytics projects, ensuring alignment with the organization’s donor growth objectives and strategic timelines.

Champion the adoption of cutting-edge tools, methodologies, and technologies that enhance the organization’s ability to scale its donor base and increase registrations.

• Adopting a continuous improvement approach, identify and implement process improvements to optimize efficiency, accuracy, and impact, ensuring that research and analytics initiatives effectively support growth.
• Drawing on your collaboration and stakeholder engagement skills, serve as the primary point of contact for senior leadership, communicating data-driven insights and recommendations that directly support donor base expansion and growth objectives.

Prepare and present complex reports, dashboards, and visualizations to non-technical audiences, ensuring clarity and actionable outcomes that align with growth strategies.

Actively participate in building the skills of the team to develop a deep understanding of all facets of donor research, analytics, and experience, particularly in relation to donor growth and engagement.

Desired education & skills

• Master’s degree in Data Science, Statistics, Market Research, Business Analytics, or a related field required. A Ph.D. is highly preferred.
• A minimum of 7 years of experience in research, analytics, or a related field, with at least 3 years in a leadership role.
• Substancial experience using research and analytics to drive Business-to-Business (B2B) and or Business-to-Consumer (B2C) strategies.
• Demonstrated success in managing and developing high-performing teams in a complex organizational environment, particularly in roles focused on growth.
• Specific experience in strategy and financial analysis is an asset.
• Proven capabilities in leading large-scale initiatives.
• Proven customer relationship management skills with a strong ability to manage internal relationships.

An equivalent combination of education, training and experience may be considered.

What we offer you

• 4 weeks’ vacation
• Annual performance award up to 10%
• Comprehensive group health, dental and vision benefits for you and your family
• Defined benefit pension plan
• Employee discounts, wellness program, professional resource

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location at least 40% of the time / days of the week.
• Occassional travel to attend meetings may be required

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career.

Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted.

Emails are sent directly from our system, to ensure you receive them please add [email protected] and system@successfactors.

com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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