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Program Manager
Program ManagerThe Hospital for Sick Children • Toronto, ON, CA
Program Manager

Program Manager

The Hospital for Sick Children • Toronto, ON, CA
1 day ago
Job type
  • Full-time
Job description

Overview

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Don\'t miss out on the opportunity to work alongside the world\'s best in paediatric healthcare. The Precision Child Health (PCH) movement at SickKids is a transformative approach to healthcare that supports the tailoring of medical care to the unique characteristics of each child. This includes considering genetic, physiological, medical, and social determinants of health data, as well as patient and family preferences, to build a comprehensive understanding of the whole child. The goal is to change the way diseases are predicted, prevented, diagnosed, and treated, ultimately achieving unprecedented health outcomes. A key enabler to the success of the PCH movement is advancing a learning health ecosystem where patients and families can inform, participate in, and benefit from discovery, translation, and clinical research as part of their care.

Position and Program

Reporting to the Executive Director of Precision Child Health and collaborating closely with leaders throughout the Hospital for Sick Children (SickKids) and the SickKids Research Institute (RI), the Program Manager will play a critical role in developing and implementing the SickKids Research Connect Program. This Program aims to address the challenge of connecting patients and families with research opportunities in a more streamlined, accessible, and equitable way. This position requires a dynamic individual with practical knowledge of learning health systems, clinical research methodologies, and inclusive practices for research participant engagement. The Program Manager will be responsible for contributing to the design and execution of a program dedicated to ensuring that every patient and family at SickKids has equitable opportunities to participate in, and benefit from, relevant research opportunities. By leveraging expertise in both operational and collaborative domains, the Program Manager will help build and implement sustainable operational programming that supports patient-centered research participation across the institution.

Responsibilities

Note : This section has been reformatted for clarity; original wording retained.

  • Establish and maintain a robust governance structure for the SK Research Connect Program, including the formation of a steering committee and relevant working groups to ensure effective oversight, decision-making, and stakeholder engagement.
  • Drive engagement and build collaborations across SickKids during the development phase to ensure appropriate stakeholders across SickKids are consulted, have the opportunity to contribute and are informed.
  • Develop comprehensive 18-month pilot implementation plan including project overview, accountability framework, workstreams & deliverables, resource allocation, risk assessment and communication plan.
  • Program design : lead the development of functional programming / program structure, including SOPs, workflows, EMR and other technology builds, training materials, communication materials (e.g. website, flyers), and proposed budgets to support the successful launch of a pilot.
  • Pilot phase : oversee the successful implementation of an 18-month pilot phase of the program including coordinating stakeholders, managing timelines and resources, monitoring progress and evaluating outcomes to inform full-scale rollout.
  • Evaluation and recommendations : translate data and learnings from the pilot phase into actionable recommendations for full-scale implementation.

Qualifications

  • Master\'s level in health administration, clinical research, or related field.
  • Minimum 5 years of experience in program management with proven ability to design, develop and implement programs in complex-healthcare and / or research environments.
  • Superior analytical, problem-solving, and critical thinking skills with demonstrated ability to analyze complex data and situations, identify root causes, and develop innovative, evidence-based solutions.
  • Excellent communication (both written and oral) and interpersonal skills with the ability to create, facilitate, and deliver presentations, prepare documents / reports, synthesize and translate scientific or technical concepts to a diverse scope of audiences.
  • Strong knowledge of research ethics and relevant privacy legislation including but not limited to TCPS2 and PHIPA.
  • Proven experience in designing and implementing strategies that promote diversity and equity in research participation, including inclusive recruitment plans and culturally sensitive materials.
  • Demonstrated experience in managing clinical research studies, including oversight of research activities and / or teams; development of protocols; preparing and maintaining Research Ethics Board (REB) submissions; and overseeing study conduct / monitoring progress to achieve study objectives.
  • Proven ability to engage patients, families, and community advisors as equal partners in program development.
  • Proficient in Microsoft Office tools (including SharePoint, Word, PowerPoint, and Excel) and video-conferencing platforms (Teams, Zoom).
  • Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives.
  • Experience with EMR systems (EPIC preferred) and digital health solutions is considered an asset.
  • Familiarity with database management tools (e.g., REDCap) and version control systems is an advantage.
  • Benefits

  • This position is eligible for employee benefits coverage including but not limited to health, dental and life insurance. The full benefits package will be discussed at the time of offer.
  • A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
  • A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
  • The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
  • For more on why you\'ll love working at SickKids, visit our careers site.
  • Administrative details

    Employment Type : 1.0 FTE, 2-year contract

    SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

    If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

    Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

    Tip : Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

    Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications.

    All positions posted on the SickKids Hospital\'s Careers Site represent current vacancies, unless otherwise posted in the job description.

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