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Logistics Specialist
Logistics SpecialistIntellijoint Surgical Inc. • Kitchener, Region of Waterloo, CA
Logistics Specialist

Logistics Specialist

Intellijoint Surgical Inc. • Kitchener, Region of Waterloo, CA
12 days ago
Job type
  • Full-time
Job description

Type of Position : Full-Time

Location :

Kitchener, ON – In office5-days a week

Benefits :

RRSP with employer match, health / dental / vision package(day-1 and employer-paid premiums!), wellness benefit, learning & development opportunities, paid vacation, personaldaysand sick days

Salary Range : $56k - $70k CAD

Individual placement within the salary range will be based on experience, skills, market data, and internal equity considerations

The Company

Intellijoint Surgical develops effective and easy-to-use products to enhance surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room, helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over80,000surgeries - helping us to gain real-world feedback from patients and surgeons to improve our products.We are seeking a Logistics Specialist to join ourOperationsteam to help bring innovative technologies to the market.

The Position

Reporting to the Production Manager, the Logistics Specialist will support thetimely,compliant, and cost-effective shipment ofIntellijoint’sproducts to customers in North America, and beyond. This role is critical to ensurecustomers receive their orders on schedule and that shipments comply with regulatory standards.

This role is ideal for someone who :

  • Has hands-on experience in regulatedlogisticsenvironments
  • Thrives in cross-functional settings, working closely with Production, Quality,Finance, and externallogisticspartners
  • Takes ownership to resolve shipping challenges to ensure uninterrupted delivery to customers

Main Duties : Order Fulfilment

  • Process and manage customer orders withtimelyandaccuratedata entry
  • Generate production orders and coordinate delivery schedules to meet customer requirements
  • Maintain customer records and documentation in Salesforce, including packing slips andrequiredcustom invoices to support efficient operations and revenue generation
  • Issue invoices upon shipment and support general administrative tasks for customers
  • Logistics and Shipping

  • Prepare all required documentation for domestic and international shipments, including commercial invoices, packing lists, bills of lading, and customs forms.
  • Serve as the primary point of contact for arranging transportation and coordinating with couriers, freight forwarders, and shipping carriers.
  • Track inbound and outbound shipments; resolve delays, including FDA, or customs issues and implement contingency plans when needed
  • Manage import / export activities in compliance with FDA CBP, and ISO 13485 regulatory requirements.
  • Process product returns, including creation of RMAs, and collaborate with the Quality team to address production or product-related issues
  • Track and reportlogisticsKPIs,identifyingtrends, risk, and opportunities for operational improvement
  • Approve shipping invoices and collaborate with Finance tovalidateshipping costs
  • Identifyopportunities for rate optimization when renewing contracts
  • Support the setup and implementation of new global shippinglogisticsas the company enters new markets
  • Contribute to ERP activities, including system implementation andcontinuousprocess improvements related to order fulfilment andlogistics
  • Operations & Production Support

  • Provide operational support bymaintainingaccurateand up-to-date document records in sharedfolders, ensuringtimelyupdates and adherence to compliance requirements
  • Assistwith receiving and inspecting incoming raw materials
  • Collaborate with the Production Manager to plan production activities andmonitorworkflow to ensuretimelydelivery
  • Assistwith routine cycle counts, and adjusting inventory discrepancies
  • Engage in cross-functional collaboration with Production, SupplyChainand other departments to support operational needs and resolve issues efficiently
  • Provide coverage for Production team members as needed (e.g. vacations) to ensure continuity of operations
  • Skills and Experience toEnable Success :

  • 3+ years of experience in logistics, shipping, order fulfilment, and / or operations in a regulated industry (preferably ISO 13485)
  • Demonstrated experience managing domestic and international shipments, including preparation of commercial invoices, packing lists, bills of lading, and customs documentation(experience supporting global expansion is a highly desirable asset)
  • Workingknowledge of import / export regulations, including FDA, CBP, and ISO 13485 requirements
  • Experience coordinating with couriers, freight forwarders, and shipping carriers, and resolving shipment delays or customs issues(Exposure to rate negotiations or contract renewals is a highlydesirableasset)
  • Strong order management experience, includingaccuratedata entry, invoicing, and customer documentation
  • Proficiencywith ERP systems and CRM tools (e.g. Salesforce) for order processing,inventoryand shipment tracking(ERP implementation experience is a highly desirable asset)
  • Experience processing returns and RMAs, with an understanding of quality and regulatory considerations
  • Ability to track, analyze and report Logistics KPIs toidentifyrisk and improvement opportunities
  • Attention to detail, strong organizational skills and able to manage multiple priorities in a fast-paced environment
  • Why join us?

  • It is unrealistic for us to believe we will find someone who fits this position 100%- interested? Apply!
  • Strong supporttowards career development and growth
  • Work on innovative products that improve surgical outcomes and enhance patients’ quality of life
  • Work alongsidea highly talentedand driven group of team members and colleagues, organization-wide
  • Work in an environment with high transparency and collaboration along with lots of fun and social activities
  • Be ok with changeand share in our excitement as we scale
  • Flexibility so that you can do your best both at work and outside of it
  • Intellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solelyon the basis oftheir qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.

    Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notifyhr@intellijointsurgical.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.

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