Type of Position : Full-Time
Location :
Kitchener, ON – In office5-days a week
Benefits :
RRSP with employer match, health / dental / vision package(day-1 and employer-paid premiums!), wellness benefit, learning & development opportunities, paid vacation, personaldaysand sick days
Salary Range : $56k - $70k CAD
Individual placement within the salary range will be based on experience, skills, market data, and internal equity considerations
The Company
Intellijoint Surgical develops effective and easy-to-use products to enhance surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room, helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over80,000surgeries - helping us to gain real-world feedback from patients and surgeons to improve our products.We are seeking a Logistics Specialist to join ourOperationsteam to help bring innovative technologies to the market.
The Position
Reporting to the Production Manager, the Logistics Specialist will support thetimely,compliant, and cost-effective shipment ofIntellijoint’sproducts to customers in North America, and beyond. This role is critical to ensurecustomers receive their orders on schedule and that shipments comply with regulatory standards.
This role is ideal for someone who :
- Has hands-on experience in regulatedlogisticsenvironments
- Thrives in cross-functional settings, working closely with Production, Quality,Finance, and externallogisticspartners
- Takes ownership to resolve shipping challenges to ensure uninterrupted delivery to customers
Main Duties : Order Fulfilment
Process and manage customer orders withtimelyandaccuratedata entryGenerate production orders and coordinate delivery schedules to meet customer requirementsMaintain customer records and documentation in Salesforce, including packing slips andrequiredcustom invoices to support efficient operations and revenue generationIssue invoices upon shipment and support general administrative tasks for customersLogistics and Shipping
Prepare all required documentation for domestic and international shipments, including commercial invoices, packing lists, bills of lading, and customs forms.Serve as the primary point of contact for arranging transportation and coordinating with couriers, freight forwarders, and shipping carriers.Track inbound and outbound shipments; resolve delays, including FDA, or customs issues and implement contingency plans when neededManage import / export activities in compliance with FDA CBP, and ISO 13485 regulatory requirements.Process product returns, including creation of RMAs, and collaborate with the Quality team to address production or product-related issuesTrack and reportlogisticsKPIs,identifyingtrends, risk, and opportunities for operational improvementApprove shipping invoices and collaborate with Finance tovalidateshipping costsIdentifyopportunities for rate optimization when renewing contractsSupport the setup and implementation of new global shippinglogisticsas the company enters new marketsContribute to ERP activities, including system implementation andcontinuousprocess improvements related to order fulfilment andlogisticsOperations & Production Support
Provide operational support bymaintainingaccurateand up-to-date document records in sharedfolders, ensuringtimelyupdates and adherence to compliance requirementsAssistwith receiving and inspecting incoming raw materialsCollaborate with the Production Manager to plan production activities andmonitorworkflow to ensuretimelydeliveryAssistwith routine cycle counts, and adjusting inventory discrepanciesEngage in cross-functional collaboration with Production, SupplyChainand other departments to support operational needs and resolve issues efficientlyProvide coverage for Production team members as needed (e.g. vacations) to ensure continuity of operationsSkills and Experience toEnable Success :
3+ years of experience in logistics, shipping, order fulfilment, and / or operations in a regulated industry (preferably ISO 13485)Demonstrated experience managing domestic and international shipments, including preparation of commercial invoices, packing lists, bills of lading, and customs documentation(experience supporting global expansion is a highly desirable asset)Workingknowledge of import / export regulations, including FDA, CBP, and ISO 13485 requirementsExperience coordinating with couriers, freight forwarders, and shipping carriers, and resolving shipment delays or customs issues(Exposure to rate negotiations or contract renewals is a highlydesirableasset)Strong order management experience, includingaccuratedata entry, invoicing, and customer documentationProficiencywith ERP systems and CRM tools (e.g. Salesforce) for order processing,inventoryand shipment tracking(ERP implementation experience is a highly desirable asset)Experience processing returns and RMAs, with an understanding of quality and regulatory considerationsAbility to track, analyze and report Logistics KPIs toidentifyrisk and improvement opportunitiesAttention to detail, strong organizational skills and able to manage multiple priorities in a fast-paced environmentWhy join us?
It is unrealistic for us to believe we will find someone who fits this position 100%- interested? Apply!Strong supporttowards career development and growthWork on innovative products that improve surgical outcomes and enhance patients’ quality of lifeWork alongsidea highly talentedand driven group of team members and colleagues, organization-wideWork in an environment with high transparency and collaboration along with lots of fun and social activitiesBe ok with changeand share in our excitement as we scaleFlexibility so that you can do your best both at work and outside of itIntellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solelyon the basis oftheir qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.
Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notifyhr@intellijointsurgical.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.
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