Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. We also support people experiencing unemployment, addiction and family challenges, continually adapting and innovating to meet emerging needs while living out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑ and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description
Position Purpose Summary
The Shelter Manager provides holistic leadership to all shelter programs led by The Salvation Army, including the Emergency Shelter and the Evergreen Apartments, in accordance with our mission, values and standards.
- Serves as a leader for all The Salvation Army sheltering program operations in Campbell River
- Oversee Guest and Tenant Services – Case Management
- Serves as The Salvation Army representative to Shelter Guests, Apartment Tenants and Visitors
Key Accountabilities
Serve actively as a member of the Senior Management Team for Ocean Crest Community Ministries and participate in meetings and committees as neededOversee maintenance of Sheltering Policies & Procedures in compliance with accreditation standards and adjust or develop as requiredEnsure all written reports for government purposes and for the Salvation Army are completed accurately and timelyUnderstand Salvation Army Policies and Procedures and the Collective Agreement between the Salvation Army and the BCGEUEnsure objectives of contracts with BC Housing and Vancouver Island Health Authority are being metDirectly responsible for staff & volunteer recruiting, training, orientation, evaluation and disciplineReview, approve and submit staff timesheets to Finance Administrative AssistantDirectly oversee day‑to‑day operation of Evergreen Apartments and Evergreen Emergency ShelterDirectly responsible for monitoring and building budgets for Shelter programsChair monthly staff meetings and be available for on‑call duties, including after hours and weekendsEnsure properties are maintained properly, including short‑ and long‑term strategiesOversee Occupational Health and Safety for all shelter staff and volunteers in conjunction with the Safety CommitteeRelieve the Community Ministries Supervisor in their absence and oversee related community ministriesWork with the Community Ministries Supervisor to develop programs that assist guests in moving toward long‑term housingDevelop, lead and arrange training for all shelter team members and other Ocean Crest team members where possible, including proper record‑keepingEnsure Shelter volunteers receive proper training and supervisionOther duties as requiredHealth & Safety
Serves on the Occupational Health and Safety Committee – Management RepresentativeEnsures there is a unionized shelter representative on the Joint Occupational Health and Safety CommitteeDevelops and monitors health, safety & environmental procedures, ensuring all staff are trained and awareImplements appropriate safety and security procedures, ensuring the Health & Safety Manual is currentDevelops and monitors emergency procedures, conducts periodic fire drills, and ensures staff awareness and trainingEncourages a safe and healthful workplace, protecting the environment and conserving energy and natural resourcesManagerial Responsibility
Reports directly to Corp. OfficerDirectly responsible for hiring, orientation, training and evaluation in accordance with territorial standards and collective agreementsDirectly responsible for discipline and termination in concert with territorial standards; submits incident reports and handles complaints with approval from the Corps OfficerParticipates actively in interviewing potential employees along with the Employee DesignateProvides direction and supervision to all shelter team members, including annual performance reviews (PEAC)Maintains the Environmental Management System for shelter operations, ensuring goals and targets are metFinancial and Materials Management
The incumbent prepares annual budgets or revenue projections for the department, monitors expenditures, and may liaise with auditors or funding officials. The Shelter Manager has input to new policies and procedures regarding the management of financial resources.
Working Conditions
The incumbent’s work environment is typically in the shelter.
Disagreeable Conditions
Inappropriate behaviour by people in crisisWork schedule affecting lifestyleEducation and Experience Qualifications
Graduated from a related specialized post‑secondary courseMinimum of two years’ experience in management or a related fieldAlternative education and experience levels may be acceptableFood Safe Level 1First Aid Level 1 certificationValid driver’s licence and clean driver’s abstractCriminal records check (for vulnerable people and children)Experience and Skilled Knowledge Requirements
At least 2 years of prior related experience, including experience in a wide range of social service programs, managing people and resources, managing a unionised setting, and communicating orally and in writing with government officials and / or funders. An asset.
Skills and Capabilities
Fluent spoken and written EnglishExcellent team and interpersonal skillsExcellent computer skills and organisational skillsExcellent time‑management skillsCompensation
The target hiring range for this position is $62,673.90 to $78,342.38, with a maximum of $94,010.85. Placement in the salary range will be based on market conditions, internal equity and candidate experience, skills and qualifications relevant to the role.
Accommodations
The Salvation Army will provide reasonable accommodation upon request. For accommodation needs, please email Recruitment.Accommodations@salvationarmy.ca .
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