Content Designer/Writer (31974)

MUST HAVES :

• Experience with developing content strategy, inclusive writing and user-centred design for high-quality digital experiences
• Experience communicating complex information in a way that is clear and easy to understand for technical and non-technical team members and end users
• Experience with SEO (Search Engine Optimization), journey mapping, user stories, information architecture, content auditing and evaluation, wireframing, prototyping, persona development, user research and content testing
• Knowledge of emerging trends in UX and content design to advise on strategy and lead the design and ongoing renewal of the government’s web content and digital services

Responsibilities :

• Create effective, user friendly and visually appealing interfaces.
• Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
• Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
• Take a user-centered design approach and rapidly test and iterate the designs.
• Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes

General Skills :

• Relevant experience creating GUI designs based on user interaction and performance
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
• Proficiency with design and prototyping tools
• Thorough understanding of the limitations and appropriate use of web development technologies
• Experience in designing online programs with emphasis in the emotional aspects of human experience
• Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences
• Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces
• Experience facilitating the client?s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces
• Experience identifying design problems and devising elegant solutions Experience making strategic design and user-experience decisions related to core, and new, functions and features
• Experience gathering user feedback to configure existing interfaces A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

Desirable Skills :

Knowledge of network security and network protocols

EXPERIENCE AND SKILL SET REQUIREMENTS

Technical Skills : 60%

• Experience with developing content strategy, inclusive writing and user-centred design for high-quality digital experiences
• Experience using evidence, data and research to support content design
• Experience communicating complex information in a way that is clear and easy to understand for technical and non-technical team members and end users
• Knowledge of government policies, standards and legislation relating to digital service delivery (Digital Service Standard, Simpler, Faster, Better Services Act)
• Experience with SEO (Search Engine Optimization), journey mapping, user stories, information architecture, content auditing and evaluation, wireframing, prototyping, persona development, user research and content testing
• Strong knowledge and experience with current web trends (e.g. analytics and design), French Language and accessibility standards (FLSA (French Language Services Act), AODA (Accessibility for Ontarians with Disability Act ) / WCAG 2.0 AA)
• Experience delivering digital products and services
• Experience working in multidisciplinary teams with agile product development tools and techniques (Miro, Figma, Jamboard, Mural, etc.

to build prototypes and user-centred digital products

Knowledge of emerging trends in UX and content design to advise on strategy and lead the design and ongoing renewal of the government’s web content and digital services

General Skills : 35%

• Experience in migrating sites among various technology platforms
• Ability to communicate visually as well as in verbal and written formats.
• Relationship building skills to liaise with external partners and stakeholders.
• Knowledge and understanding of Enterprise Content Management
• Detailed knowledge of the Government of Ontario web standards, governance and legislative framework
• Experience to edit content
• Experience in converting variable source document formats into accessible content
7 hours ago